Guide advice and troubleshooting
Managing your knowledge base
- Does promoting an article send a notification to users that follow it?
- Can I get notifications about "Was this article helpful" votes?
- How do my customers view their ticket history?
- How can I bulk subscribe a list of users to updates in Guide?
- When does the padlock icon appear on articles in the KC app?
Working with knowledge base content
- Are Help Center URLs case sensitive?
- Do I need to add the "https" or "http" protocol when inserting links in articles?
- Does Zendesk have a document storage feature?
- Embed Dropbox images on Help Center articles
- Help Center image issues in articles
Help Center customization
- How can I change the preview image for my theme?
- How do I change the date format in the end user portal to the actual date?
- How can I list all community posts on my Guide home page?
- How can I remove the Requests I'm CC'd On tab from the Help Center Requests page?
- Upgrading the JQuery version on your Help Center Theme
Host mapping
- Can I set up another ALIAS record pointed to my existing host mapped Help Center URL?
- Why was host mapping removed from my account?
- Are self-signed SSL certificates permitted?
- Why do I sometimes get incorrect SSL certificate details for my subdomain?
- Are CAA records required for Zendesk-Provisioned SSL?
Guide reporting and SEO
- Can my Help Center search results show the edited date?
- Why does scoped search bring multiple categories and sections results?
- Why isn't the content from Guide trial account indexed by Google?
- Why is the hreflang for the Help Center showing only "en" and not "en-US"?
- Why is there "Logo" in my Help Center name on the Google search result ?
Answer Bot
- What languages are supported for Answer Bot?
- What happens when I run out of Answer Bot resolutions?
- What happens when an Answer Bot trial expires?
- What part of a ticket does Answer Bot use to determine which articles to suggest?
- Why is Answer Bot not suggesting articles via email for requests submitted through the web form?