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Scheduled Maintenance - March 17, 2024 - All Pods - Chat & Support (Agent Workspace - Chat & Messaging)
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Service Incident - March 14th, 2024
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Service Incident - March 13th, 2024
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Service Incident - March 12th, 2024
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Service Incident - March 11th, 2024
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Service Incident - March 7th, 2024
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Service Incident - March 6, 2024 - Explore | Pods 17, 18, 28 & 29 - Access Issues
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Service Incident - March 5th, 2024 - Talk | All Pods - Connectivity issues
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Service Incident - March 5, 2024 - Sunshine Conversations | All Pods - Social Messaging outage from Meta
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Service Incident - March 5, 2024 - Support | Pods 13 & 20 - Errors and performance issues
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Service Incident - February 29th, 2024 - Merge Organizations (beta) disabled
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Service Incident - February 29, 2024 - Sell | All Pods - Email delivery issues
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Service Incident - February 26th, 2024
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Service Incident - February 23, 2024 - Support | All Pods - Not receiving responses through Side Conversations
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Service Incident - February 19, 2024 - All Products | All Pods - Zendesk access errors in Chennai Region, India
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Service Incident - February 13, 2024 - Support | All Pods - Message delivery issues in Agent Workspace
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Service Incident - February 9, 2024 - Support | Multiple Pods - Social Messaging channels disabled
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Service Incident - February 8, 2024 - Support | Pod 27 - Chats not assigning and agents put into idle timeout
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Service Incident - February 7th, 2024 - Sell integration | Zapier authentication issue
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Scheduled Maintenance - February 26-29, 2024 | All Pods - Sunshine Conversations Database Migration
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Service Incident - February 1, 2024 - Support | Multiple Pods - Subset of customers unable to load Zendesk messaging widget
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Service Incident - January 31, 2024 - Chat | Multiple Pods - Chat trigger issues impacting chat routing
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Service Incident - January 24, 2024 - Sunshine Conversations | All pods - Message latency and errors
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Service Incident - January 24, 2024 - Support | All Pods - Play Mode issues in Non-Agent Workspace accounts
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Service Incident - January 22, 2024 - Admin Centre | Pod 13 - Admin Centre unavailable
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Service Incident - January 12th, 2024
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Service Incident - January 8, 2024 - Support | Pods 13 & 20 - Latency and delays
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Service Incident - January 2, 2024 - Support | Z Bot - Some customers unable to connect to Z Bot
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Service Incident - December 29, 2023 - Sunshine Conversations | Pod 26 - Some Z Bot widget conversations not creating follow up tickets
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Service Incident - December 19, 2023 - Support | All Pods - Issues with public and internal comment ticket update issue
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Scheduled Maintenance - March 17, 2024 - All Pods - Chat & Support (Agent Workspace - Chat & Messaging)
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Service Incident - March 14th, 2024
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Service Incident - March 13th, 2024
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Service Incident - March 12th, 2024
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Service Incident - March 11th, 2024
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Service Incident - March 7th, 2024
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Service Incident - March 6, 2024 - Explore | Pods 17, 18, 28 & 29 - Access Issues
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Service Incident - March 5th, 2024 - Talk | All Pods - Connectivity issues
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Service Incident - March 5, 2024 - Sunshine Conversations | All Pods - Social Messaging outage from Meta
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Service Incident - March 5, 2024 - Support | Pods 13 & 20 - Errors and performance issues
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Service Incident - February 29th, 2024 - Merge Organizations (beta) disabled
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Service Incident - February 29, 2024 - Sell | All Pods - Email delivery issues
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Service Incident - February 26th, 2024
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Service Incident - February 23, 2024 - Support | All Pods - Not receiving responses through Side Conversations
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Service Incident - February 19, 2024 - All Products | All Pods - Zendesk access errors in Chennai Region, India
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Service Incident - February 13, 2024 - Support | All Pods - Message delivery issues in Agent Workspace
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Service Incident - February 9, 2024 - Support | Multiple Pods - Social Messaging channels disabled
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Service Incident - February 8, 2024 - Support | Pod 27 - Chats not assigning and agents put into idle timeout
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Service Incident - February 7th, 2024 - Sell integration | Zapier authentication issue
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Scheduled Maintenance - February 26-29, 2024 | All Pods - Sunshine Conversations Database Migration
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Service Incident - February 1, 2024 - Support | Multiple Pods - Subset of customers unable to load Zendesk messaging widget
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Service Incident - January 31, 2024 - Chat | Multiple Pods - Chat trigger issues impacting chat routing
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Service Incident - January 24, 2024 - Sunshine Conversations | All pods - Message latency and errors
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Service Incident - January 24, 2024 - Support | All Pods - Play Mode issues in Non-Agent Workspace accounts
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Service Incident - January 22, 2024 - Admin Centre | Pod 13 - Admin Centre unavailable
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Service Incident - January 12th, 2024
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Service Incident - January 8, 2024 - Support | Pods 13 & 20 - Latency and delays
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Service Incident - January 2, 2024 - Support | Z Bot - Some customers unable to connect to Z Bot
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Service Incident - December 29, 2023 - Sunshine Conversations | Pod 26 - Some Z Bot widget conversations not creating follow up tickets
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Service Incident - December 19, 2023 - Support | All Pods - Issues with public and internal comment ticket update issue