Using Explore
Explore basics
- Zendesk Explore resources
- Explore FAQ: General, activation, and billing
- Explore FAQ: Using Explore
- Explore FAQ: Learning and community
- Zendesk Explore glossary
Setting up Explore
- Adding users to Explore
- HIPAA considerations when using Zendesk Explore
- Setting editor and admin permissions for custom datasets
- Cloning Explore dashboards
- Privacy and data protection law resources for Explore
Viewing and using dashboards
- Overview of the Explore real-time dashboard (Early Access Program)
- Interacting with dashboards
- Overview of the Zendesk Support dashboard
- Overview of the Zendesk Talk dashboard
- Overview of the Zendesk Guide dashboard
Creating dashboards
- Best practices for using dashboard filters
- Creating dashboards
- Adding queries to dashboards
- Adding and arranging dashboard widgets
- Customizing dashboards
Publishing and sharing dashboards
See all 3 articlesBuilding queries
- Metric and attribute reference
- Reporting with custom fields
- Understanding ticket channels in Explore
- About native Support time duration metrics
- Using average or median aggregators
Customizing queries
- Visualization types reference
- Using stacked charts to display results
- Reporting with tags
- Customizing queries
- Chart types for comparing trends over time
Writing formulas
- Formula writing resources
- Writing Explore formulas
- Explore functions reference
- Using the IF THEN ELSE function
- Adding multiple conditional expressions with SWITCH
Performing calculations
- Calculation types reference
- Adding time and date calculated metrics
- Creating a top/bottom filter
- Organizing values by groups and sets
- Using result metric calculations
Explore recipes
- Zendesk Explore recipes reference
- Explore recipe: Creating a ticket first reply date and time attribute
- Explore recipe: Tickets unsolved for more than three days
- Explore recipe: Creating a last refresh timestamp
- Explore recipe: Backlog tickets by month