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  1. Zendesk help
  2. Chat
  3. Chat advice and troubleshooting
  4. Analytics and reporting
  1. Zendesk help
  2. Chat
  3. Chat advice and troubleshooting
  4. Analytics and reporting

Analytics and reporting

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Articles about the Analytics tool and any Chat-related reports

  • Why is there a discrepancy in Served chats between Analytics and Explore?
  • Why is there a discrepancy between accepted and served chats?
  • Why does the Total chats and the total number of Served chats differ in Chat?
  • Why do Chats Served and Serving Sessions totals differ?
  • Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
  • Zendesk Chat: Timing of analytics email reports
  • What data from Chat tickets is sent into Insights?
  • Why is there a discrepancy in Served chats between Analytics and Explore?
  • Why is there a discrepancy between accepted and served chats?
  • Why does the Total chats and the total number of Served chats differ in Chat?
  • Why do Chats Served and Serving Sessions totals differ?
  • Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
  • Zendesk Chat: Timing of analytics email reports
  • What data from Chat tickets is sent into Insights?
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