Analytics and reporting
Articles about the Analytics tool and any Chat-related reports
- Can I report on Chat shortcut usage?
- Is it possible to track chats that agents did not accept?
- What happens to deleted chats in Explore or Analytics?
- What is the difference between dropped chats and missed chats?
- Can I export chat analytics for more than the 90-day range limit?
- Can I report on how many chat tickets came from the mobile channel?
- Can I find out which web page a customer is visiting when they start a chat?
- Can I export more than 90 days of Chat history?
- Does Chat duration count proactive trigger messages?
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Why is there a discrepancy between accepted and served chats?
- Why does the Total chats and the total number of Served chats differ in Chat?
- Why do Chats Served and Serving Sessions totals differ?
- Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
- Zendesk Chat: Timing of analytics email reports
- What data from Chat tickets is sent into Insights?
- Can I report on Chat shortcut usage?
- Is it possible to track chats that agents did not accept?
- What happens to deleted chats in Explore or Analytics?
- What is the difference between dropped chats and missed chats?
- Can I export chat analytics for more than the 90-day range limit?
- Can I report on how many chat tickets came from the mobile channel?
- Can I find out which web page a customer is visiting when they start a chat?
- Can I export more than 90 days of Chat history?
- Does Chat duration count proactive trigger messages?
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Why is there a discrepancy between accepted and served chats?
- Why does the Total chats and the total number of Served chats differ in Chat?
- Why do Chats Served and Serving Sessions totals differ?
- Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
- Zendesk Chat: Timing of analytics email reports
- What data from Chat tickets is sent into Insights?