Analytics and reporting
Articles about the Analytics tool and any Chat-related reports
- Why is there a discrepancy between Accepted vs Served chats?
- Why does the Total chats and the total number of Served chats differ in Chat?
- Why do Chats Served and Serving Sessions totals differ?
- Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
- Zendesk Chat: Timing of analytics email reports
- What data from Chat tickets is sent into Insights?
- Why is there a discrepancy between Accepted vs Served chats?
- Why does the Total chats and the total number of Served chats differ in Chat?
- Why do Chats Served and Serving Sessions totals differ?
- Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?
- Zendesk Chat: Timing of analytics email reports
- What data from Chat tickets is sent into Insights?