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  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Using Chat
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Using Chat

Using Chat

Articles about using Zendesk Chat for agents

  • Why do two different Chat sessions thread into the same transcript or ticket?
  • Are chats automatically assigned to a Chat department when assigned to an agent?
  • How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
  • How can I view and manage multiple chats at once?
  • What does the eye icon mean in a live chat?
  • How to calculate satisfaction for Zendesk Chat
  • Why does my proactive chat trigger disappear quickly on mobile browsers?
  • Can I enable the CSAT option by brand in Zendesk Chat?
  • Is it possible to disable the Chat transfer feature?
  • Can I have multiple live Chat options on my website?
  • Can I end a chat session with a Chat trigger?
  • Is it possible to send Help Center articles in a chat?
  • Best Practices: How to test a Chat trigger
  • Chat triggers are not working with iOS and Android mobile SDKs
  • How do I reach out to a customer on a specific web page?
  • How do I use Regex in Chat triggers?
  • How can I send chats to people who visit my page more than once?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
  • How can agents quickly reply to customers over chat?
  • When to use a time condition or action for Chat triggers
  • Should I use Contains, Equals, Regex or a different operator in my Chat trigger?
  • Can I message customers when more than three people wait to be served in Chat?
  • Can I add a trigger that sends a message if an agent has not responded to a chat session?
  • How does the Chat trigger condition Account status > Offline work?
  • Which country code format should I use for Chat triggers?
  • How can I configure sounds and alerts in the iOS mobile app?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • What happens when the operating hours end and I still have an active chat?
  • Where does the visitor image on Zendesk Chat come from?
  • Does proactive chat work on WordPress hosted sites?  
  • Why do two different Chat sessions thread into the same transcript or ticket?
  • Are chats automatically assigned to a Chat department when assigned to an agent?
  • How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
  • How can I view and manage multiple chats at once?
  • What does the eye icon mean in a live chat?
  • How to calculate satisfaction for Zendesk Chat
  • Why does my proactive chat trigger disappear quickly on mobile browsers?
  • Can I enable the CSAT option by brand in Zendesk Chat?
  • Is it possible to disable the Chat transfer feature?
  • Can I have multiple live Chat options on my website?
  • Can I end a chat session with a Chat trigger?
  • Is it possible to send Help Center articles in a chat?
  • Best Practices: How to test a Chat trigger
  • Chat triggers are not working with iOS and Android mobile SDKs
  • How do I reach out to a customer on a specific web page?
  • How do I use Regex in Chat triggers?
  • How can I send chats to people who visit my page more than once?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
  • How can agents quickly reply to customers over chat?
  • When to use a time condition or action for Chat triggers
  • Should I use Contains, Equals, Regex or a different operator in my Chat trigger?
  • Can I message customers when more than three people wait to be served in Chat?
  • Can I add a trigger that sends a message if an agent has not responded to a chat session?
  • How does the Chat trigger condition Account status > Offline work?
  • Which country code format should I use for Chat triggers?
  • How can I configure sounds and alerts in the iOS mobile app?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • What happens when the operating hours end and I still have an active chat?
  • Where does the visitor image on Zendesk Chat come from?
  • Does proactive chat work on WordPress hosted sites?  
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