Using Chat
Articles about using Zendesk Chat for agents
- Why do two different Chat sessions thread into the same transcript or ticket?
- Are chats automatically assigned to a Chat department when assigned to an agent?
- How can I view and manage multiple chats at once?
- What does the eye icon mean in a live chat?
- How to calculate satisfaction for Zendesk Chat
- Why does my proactive chat trigger disappear quickly on mobile browsers?
- Can I enable the CSAT option by brand in Zendesk Chat?
- Is it possible to disable the Chat transfer feature?
- Can I have multiple live Chat options on my website?
- Can I end a chat session with a Chat trigger?
- Is it possible to send Help Center articles in a chat?
- Best Practices: How to test a Chat trigger
- Chat triggers are not working with iOS and Android mobile SDKs
- How do I reach out to a customer on a specific web page?
- How do I use Regex in Chat triggers?
- How can I send chats to people who visit my page more than once?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- How can agents quickly reply to customers over chat?
- When to use a time condition or action for Chat triggers
- Should I use Contains, Equals, Regex or a different operator in my Chat trigger?
- Can I message customers when more than three people wait to be served in Chat?
- Can I add a trigger that sends a message if an agent has not responded to a chat session?
- How does the Chat trigger condition Account status > Offline work?
- Which country code format should I use for Chat triggers?
- How can I configure sounds and alerts in the iOS mobile app?
- Can I reapply the department after a timed-out chat visitor reconnects?
- What happens when the operating hours end and I still have an active chat?
- Where does the visitor image on Zendesk Chat come from?
- Does proactive chat work on WordPress hosted sites?
- Can I use skills-based routing on the Zendesk Chat mobile app?
- Why do two different Chat sessions thread into the same transcript or ticket?
- Are chats automatically assigned to a Chat department when assigned to an agent?
- How can I view and manage multiple chats at once?
- What does the eye icon mean in a live chat?
- How to calculate satisfaction for Zendesk Chat
- Why does my proactive chat trigger disappear quickly on mobile browsers?
- Can I enable the CSAT option by brand in Zendesk Chat?
- Is it possible to disable the Chat transfer feature?
- Can I have multiple live Chat options on my website?
- Can I end a chat session with a Chat trigger?
- Is it possible to send Help Center articles in a chat?
- Best Practices: How to test a Chat trigger
- Chat triggers are not working with iOS and Android mobile SDKs
- How do I reach out to a customer on a specific web page?
- How do I use Regex in Chat triggers?
- How can I send chats to people who visit my page more than once?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- How can agents quickly reply to customers over chat?
- When to use a time condition or action for Chat triggers
- Should I use Contains, Equals, Regex or a different operator in my Chat trigger?
- Can I message customers when more than three people wait to be served in Chat?
- Can I add a trigger that sends a message if an agent has not responded to a chat session?
- How does the Chat trigger condition Account status > Offline work?
- Which country code format should I use for Chat triggers?
- How can I configure sounds and alerts in the iOS mobile app?
- Can I reapply the department after a timed-out chat visitor reconnects?
- What happens when the operating hours end and I still have an active chat?
- Where does the visitor image on Zendesk Chat come from?
- Does proactive chat work on WordPress hosted sites?
- Can I use skills-based routing on the Zendesk Chat mobile app?