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  1. Zendesk help
  2. Chat
  3. Getting started with Chat
  4. Planning your Chat deployment
  1. Zendesk help
  2. Chat
  3. Getting started with Chat
  4. Planning your Chat deployment

Planning your Chat deployment

  • Introduction
  • Step 1: Align chat goals with business objectives
  • Step 2: Manage customer experience and chat volume
  • Step 3: Determine your staffing requirements
  • Step 4: Train your agents
  • Step 5: Build a chat workflow
  • Step 6: Monitor success metrics and improve chat deployment
  • Introduction
  • Step 1: Align chat goals with business objectives
  • Step 2: Manage customer experience and chat volume
  • Step 3: Determine your staffing requirements
  • Step 4: Train your agents
  • Step 5: Build a chat workflow
  • Step 6: Monitor success metrics and improve chat deployment
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