Using Chat for live chat and messaging
Zendesk messaging
- Zendesk messaging resources
- Zendesk messaging vs. live chat: Which is right for you?
- About Zendesk messaging
- Managing conversation handoff and handback
- Enabling Zendesk messaging
Social messaging
- Social messaging resources
- Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
- Reporting for social messaging
- Sending automatic responses to social messages
- Setting up your LINE or WeChat channels (standard agent interface)
Live chat
- Agent guide for live chat
- Live chat basics
- Setting up live chat
- Configuring the widget for live chat
- Reporting for live chat