Using Chat
Chat basics
- Zendesk Chat Enterprise resources
- Zendesk Chat system requirements
- Determining your Zendesk Chat account version
- About Zendesk Chat plan types
- Signing up for a Zendesk Chat account
Agent guide
- Using structured messages in Zendesk Chat
- Editing your chat notification settings
- Hiding credit card numbers in chats and chat history
- Exporting Chat Conversion Tracking data
- Using Zendesk Chat
Setting up Zendesk Chat
- Adding the Chat widget to your website
- Permanently deleting chats and attachments
- Understanding default roles in Zendesk Chat
- Enabling push notifications for the Chat SDK for mobile
- Creating agents and departments
Configuring the Chat widget
- Integrated Chat in the Web Widget resources
- Setting up Zendesk Chat in the Web Widget
- Enabling the pre-chat form on the Chat widget
- Customizing the appearance of the widget
- Enabling authenticated visitors in the Chat widget
Reporting for Chat
- History chat details CSV glossary
- Browsing past chats in History
- Analyzing your Chat activity in Zendesk Support
- Browsing your site's visitors
- Monitoring real-time chat metrics
Using the Chat Android app
- Managing Android app settings
- Changes to the 'Serve incoming request' button behaviour
- New Android app FAQs
- Optimizing battery life with the Zendesk Chat Android app
- Disabling push notifications
Best practices and recipes
- Recipe: Automatically route chats based on department online status
- Recipe: Updating your triggers for v2 Zopim-Zendesk integration
- Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
- Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
- Multibrand Setup (Part 3): Best Practices
Support tips
- Tracking goals and conversions with Google Analytics
- Setting up your Internet Explorer browser for Zopim
- Vertical and horizontal offset of the Zendesk Chat widget
- Zendesk Chat on multiple websites
- Analytics 101: Measuring customer satisfaction
Using Message
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
Using Legacy Chat
- (Legacy Chat) Managing offline form settings
- (Legacy Chat) Editing your personal settings in Zendesk Chat
- (Legacy Chat) Setting up Zendesk Chat in Zendesk Support
- (Legacy Chat) Enabling authenticated visitors in the Chat widget
- (Legacy Chat) Enabling authenticated visitors in the integrated Web Widget
Chat integrations
- Installing Zendesk Chat for Jimdo
- Setting up Salesforce integration in Zendesk Chat
- Setting up ZohoCRM integration in Zendesk Chat
- Using Google Analytics with Zendesk Chat
- Installing Zendesk Chat for Salesforce