Using Chat
Chat basics
- Zendesk Chat Enterprise resources
- Zendesk Chat system requirements
- Determining your Zendesk Chat account version
- About Zendesk Chat plan types
- Signing up for a Zendesk Chat account
Agent guide
- Using structured messages in Zendesk Chat
- Editing your chat notification settings
- Hiding credit card numbers in chats and chat history
- Exporting Chat Conversion Tracking data
- Using Zendesk Chat
Setting up Zendesk Chat
- Adding the Chat widget to your website
- Permanently deleting chats and attachments
- Understanding default roles in Zendesk Chat
- Enabling push notifications for the Chat SDK for mobile
- Creating agents and departments
Configuring the Chat widget
- Integrated Chat in the Web Widget resources
- Migrating from the setNotes and appendNotes API
- Setting up Zendesk Chat in the Web Widget
- Enabling the pre-chat form on the Chat widget
- Customizing the appearance of the widget
Reporting for Chat
- Tracking goals and conversions with Google Analytics
- Analytics 101: Measuring customer satisfaction
- Analytics 101: Solving the missed chats mystery
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Filtering by departments
Using the Chat mobile app
- Viewing chat history on your mobile device
- Managing Android app settings
- Changes to the 'Serve incoming request' button behaviour
- New Android app FAQs
- Optimizing battery life with the Zendesk Chat Android app
Best practices and recipes
- Recipe: Automatically route chats based on department online status
- Recipe: Updating your triggers for v2 Zopim-Zendesk integration
- Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
- Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
- Multibrand Setup (Part 3): Best Practices
Using Message
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
Using Legacy Chat
- (Legacy Chat) Managing offline form settings
- (Legacy Chat) Editing your personal settings in Zendesk Chat
- (Legacy Chat) Setting up Zendesk Chat in Zendesk Support
- (Legacy Chat) Using Google Analytics with Zendesk Chat
- (Legacy Chat) Enabling authenticated visitors in the Chat widget
Chat integrations
- Installing Zendesk Chat for Jimdo
- Setting up Salesforce integration in Zendesk Chat
- Setting up ZohoCRM integration in Zendesk Chat
- Installing Zendesk Chat for Salesforce
- Installing Zopim for Neto