Using Chat
Chat basics
- Zendesk Chat Enterprise resources
- Can I use Zendesk Chat on my Wordpress website?
- Introduction to the Chat dashboard
- Zendesk Chat system requirements
- Determining your Zendesk Chat account version
Agent guide
- Editing your personal settings in Zendesk Chat + Support accounts
- Using structured messages in Zendesk Chat
- Editing your chat notification settings
- Hiding credit card numbers in chats and chat history
- Exporting Chat Conversion Tracking data
Setting up Zendesk Chat
- Chat skills-based routing FAQ
- About the Chat default triggers
- Adding the Chat widget to your website
- Permanently deleting chats and attachments
- Understanding default roles in Zendesk Chat
Configuring the Chat widget
- Zendesk Chat in the Web Widget resources
- ConnectOnPageLoad: Configuration best practices for common use cases
- Optimizing Chat and Web Widget performance
- Migrating from the setNotes and appendNotes API
- Setting up Zendesk Chat in the Web Widget
Reporting for Chat
- Tracking goals and conversions with Google Analytics
- Analytics 101: Measuring customer satisfaction
- Analytics 101: Solving the missed chats mystery
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Filtering by departments
Using the Chat mobile app
- Viewing chat history on your mobile device
- Managing Android app settings
- Changes to the 'Serve incoming request' button behaviour
- New Android app FAQs
- Optimizing battery life with the Zendesk Chat Android app
Best practices and recipes
- Recipe: Setting up a lunch schedule for Zendesk Chat (Chat Professional and Enterprise)
- Recipe: Chat trigger to notify the end of operating hours
- Recipe: add a tag to chats based on the department it was assigned to
- Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
- Recipe: Send proactive chat messages in your visitor's native language
Using Message
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
Using Legacy Chat
- Chat upgrade FAQ: Upgrading from Legacy Chat to the enhanced experience
- Completing the upgrade from Legacy Chat + Support to the enhanced experience
- Preparing to upgrade your account from Legacy Chat + Support to the enhanced Chat experience
- (Legacy Chat) Managing offline form settings
- (Legacy Chat) Editing your personal settings in Zendesk Chat
Chat integrations
- About the Zendesk Sell-Chat integration
- Installing and using the Atlassian Statuspage integration for Chat
- Installing Zendesk Chat for Jimdo
- Setting up Salesforce integration in Zendesk Chat
- Setting up ZohoCRM integration in Zendesk Chat
Zendesk messaging (beta documentation)
- About Zendesk messaging (beta)
- Enabling Zendesk messaging (beta)
- Receiving and sending Zendesk messages in the Zendesk Agent Workspace (beta)
- About Answer Bot for Zendesk messaging (beta)
- Using Flow Builder to automate customer conversations (beta)