Using Guide
Guide basics
- Guide resources
- Using Zendesk Support and Zendesk Guide together
- About the Zendesk Guide plan types
- Browsers supported by Help Center and Guide
- Guide product limits for Help Center
Setting up Zendesk Guide
- Enabling agents to manage requests in the Help Center customer portal
- Configuring Guide settings
- Enabling search across multiple Help Centers (Guide Enterprise)
- Understanding Guide roles and privileges
- Setting up the Atlassian Statuspage integration for Guide (Guide Professional and Enterprise)
Using themes and customizing your Help Center
- Managing Guide themes from the Zendesk Marketplace
- About Guide templating versions
- About the standard theme and custom themes in Help Center
- Using the standard Copenhagen theme in Help Center
- Customizing your Help Center theme (Guide Professional and Enterprise)
Supporting multiple languages in Help Center (Guide Professional and Enterprise)
- Localizing Help Center content (Guide Professional and Enterprise)
- Creating and managing translated content for your knowledge base
- Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)
- Managing translations for categories and sections (Guide Professional and Enterprise)
- Managing Help Center translations for articles (Guide Professional and Enterprise)
Using the knowledge base in Help Center
- Understanding Guide user permissions for knowledge base access (Professional and Enterprise)
- Creating management permissions to define agent editing and publishing rights (Professional and Enterprise)
- Creating user segments for Guide user permissions (Guide Professional and Enterprise)
- Managing user segments (Guide Professional and Enterprise)
- Adding an individual user to a user segment in Guide (Guide Professional and Enterprise)
Working with articles in the knowledge base
- Scheduling articles for publishing and unpublishing (Guide Enterprise)
- Creating and editing articles in the knowledge base
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base (Guide Lite and Professional)
Working with the Knowledge Capture app
- Knowledge Capture app resources
- Opening the Knowledge Capture app
- Workflows for created and flagged articles using the Knowledge Capture app (Guide Professional and Enterprise)
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app (Guide Professional and Enterprise)
Working with Answer Bot (Guide add-on)
- Quickstart guide: Answer Bot
- Answer Bot resources
- Understanding everywhere you can use Answer Bot
- Best Practices: Boosting Your Answer Bot click-through rate with conditional email text
- Understanding how Answer Bot works with your content
End-user guide for Help Center
- Editing your Help Center profile
- Editing your Help Center profile
- Adding or editing your Help Center alias
- Submitting and tracking requests in the Help Center customer portal (Guide Professional and Enterprise)
Self-service best practices
- Self-service best practices docs and tips
- Best practices for creating an internal knowledge base
- Best practices: Developing content for your knowledge base
- Best practices: Measuring and optimizing your self-service channels
- Best practices for finding customer issues to start your knowledge base