Talk advice and troubleshooting
Talk billing
- Why did my Talk number disappear?
- How can I pay for minutes in Talk?
- Can I have Talk without Support?
- Why was I charged $1 for Talk usage?
- Can I control which of my agents are Talk agents when I use Talk Lite?
Using Talk and Text
- Why did I receive a voicemail when Voicemail is disabled on my account?
- How can I improve the quality of calls using Zendesk Talk?
- Why isn't my microphone working after upgrading to Windows 10?
- Problem adding a phone number to the Web Widget
- Can I still receive calls forwarded to my phone even when I close my browser?
Talk reporting
- Why are some calls showing as abandoned in voicemail when voicemail is switched off?
- Can I monitor our call queue in real-time by different phone numbers?
- Some Talk metrics have extremely high values
- Are callbacks included in wait time metrics?
- Can I report on agent availability in Zendesk Talk?
Managing Text
- Why do agents receive back the same SMS they sent using their mobile phone?
- How can I automatically notify users that their text message was received?
- How do I prevent email notifications from being sent out on SMS tickets?
- How can I send an automatic SMS when customers call in?
- Why are my SMS/Text messages not reaching my users in India?
Managing Talk
- Can I preview the greetings my customers hear when they call?
- Can I verify phone numbers behind an IVR or extension?
- Why doesn't my IVR greeting play?
- Can I disable automatic ticket creation for calls?
- How can I share example calls for troubleshooting a Talk issue?