Using Talk
Talk basics
- Zendesk Talk resources
- Zendesk Talk and Zendesk Text number regulatory requirements
- Zendesk Talk and Zendesk Text number FAQs
- Zendesk Talk number availability and pricing
- Understanding how Talk calls become tickets
Setting up Talk
- Best practices for call recording
- Determining your Zendesk Talk staffing requirements
- Talk network requirements
- Controlling access to Zendesk Talk (Talk Team, Professional, and Enterprise)
- Preparing to use Zendesk Talk
Agent guide for Talk
- Setting your Talk agent state
- Pausing and resuming call recordings with agent recording controls
- Setting up your browser or phone for calls
- Receiving and placing calls in Zendesk Talk
- Receiving incoming calls
Managing Talk
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk numbers
- Managing Talk number settings
- Managing call recording options in Talk
Reporting for Talk
- Reporting on Talk network and audio quality
- Reviewing Talk usage charges
- Viewing your Zendesk Talk usage and credit history
- Monitoring calls with the Live calls dashboard (Talk Professional and Enterprise)
- Analyzing call activity with the Talk Team dashboard
Setting up and using Text
- Getting started with Text (Talk Team, Professional, and Enterprise)
- Adding and managing Text numbers (Talk Team, Professional, and Enterprise)
- Zendesk Text number availability and pricing (Talk Team, Professional, and Enterprise)
- Automating SMS support with Text triggers (Talk Team, Professional, and Enterprise)
- Reviewing Text history
Best practices for Talk
- Best practices for Zendesk Talk
- Best practices to plan for Talk
- Best practices for rolling out Talk
- Best practices for monitoring and maintaining Talk
- Best practices for Talk from the Zendesk customer service team