Using Talk for voice
Talk basics
- Zendesk Talk resources for voice
- Zendesk Talk and Zendesk Text number regulatory requirements
- Zendesk Talk and Zendesk Text number FAQs
- Zendesk Talk number availability and pricing
- Understanding Talk Embedded voice
Setting up Talk
- Verifying your business for Zendesk Talk phone number purchasing
- Adding a call button to your mobile app
- Configuring quality of service (QoS) settings for Talk on Windows domains
- Adding a Talk digital line
- Best practices for call recording
Agent guide for Talk
- Setting your Talk agent state
- Pausing and resuming call recordings with agent recording controls
- Setting up your browser or phone for calls
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
Managing Talk
- How to acquire a German Toll Free number
- Understanding how Talk handles unknown callers
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk lines
Reporting for Talk
- Reporting on Talk network and audio quality
- Reviewing Talk usage charges
- Viewing your Zendesk Talk usage and credit history
- Monitoring calls with the Live calls dashboard
- Analyzing call activity with the Talk Team dashboard
Setting up and using Text
- Getting started with Text for voice
- Zendesk Text A2P 10DLC
- Adding and managing Text numbers
- Zendesk Text number availability and pricing
- Automating SMS support with Text triggers
Best practices for Talk
- Best practices for Zendesk Talk
- Best practices to plan for Talk
- Best practices for rolling out Talk
- Best practices for monitoring and maintaining Talk
- Best practices for Talk from the Zendesk customer service team