Authentication and user access
- I have multiple brands in my account, can I use different authentication methods for each brand?
- Does Zendesk support PKI authentication?
- Error: "We do not recommend creating users manually when you have remote authentication enabled"
- Registration error: "Please enter a valid email address"
- Accessing Zendesk in Mainland China
- Error: Refused to connect
- How can I fix a problem I have with the Startup code I received?
- Can I use 2-factor authentication when agents use SSO to sign in?
- Will all our users be added in Zendesk Support after setting up SSO?
- I am having trouble logging in to Zendesk
- How do I give my agent permission to access products like Explore, Talk, and Chat?
- I use 2-factor authentication and am locked out
- Can I enable single sign-on for only one set of customers but not all end users?
- When I enable single sign-on, what happens to existing users and their accounts?
- Can I turn on SSO separately for agent login and end-user login?
- I can't start my trial because the account activation email is not working
- My email address changed and now I can't sign in
- I am not receiving my password reset email
- How can I provision a light agent role through an identity provider such as Okta?
- Can I sign into my account using a secondary email address?
- Why do I get the "Oops, something went wrong" error message when setting up SSO with AWS?
- I can't access the Sandbox account
- Why am I unable to log in to Help Center in Safari or on iOS devices?
- Why am I being signed out frequently?
- How long are account verification emails and password reset emails valid?
- Why do I get an "access denied" error?
- Agents directed to SSO from Help Center login
- How can I set up two Zendesk SSO integrations?
- Why has the Microsoft ADFS - SSO Server certificate been updated?
- How do I prevent certain end users from accessing Help Center via SSO?
- I have multiple brands in my account, can I use different authentication methods for each brand?
- Does Zendesk support PKI authentication?
- Error: "We do not recommend creating users manually when you have remote authentication enabled"
- Registration error: "Please enter a valid email address"
- Accessing Zendesk in Mainland China
- Error: Refused to connect
- How can I fix a problem I have with the Startup code I received?
- Can I use 2-factor authentication when agents use SSO to sign in?
- Will all our users be added in Zendesk Support after setting up SSO?
- I am having trouble logging in to Zendesk
- How do I give my agent permission to access products like Explore, Talk, and Chat?
- I use 2-factor authentication and am locked out
- Can I enable single sign-on for only one set of customers but not all end users?
- When I enable single sign-on, what happens to existing users and their accounts?
- Can I turn on SSO separately for agent login and end-user login?
- I can't start my trial because the account activation email is not working
- My email address changed and now I can't sign in
- I am not receiving my password reset email
- How can I provision a light agent role through an identity provider such as Okta?
- Can I sign into my account using a secondary email address?
- Why do I get the "Oops, something went wrong" error message when setting up SSO with AWS?
- I can't access the Sandbox account
- Why am I unable to log in to Help Center in Safari or on iOS devices?
- Why am I being signed out frequently?
- How long are account verification emails and password reset emails valid?
- Why do I get an "access denied" error?
- Agents directed to SSO from Help Center login
- How can I set up two Zendesk SSO integrations?
- Why has the Microsoft ADFS - SSO Server certificate been updated?
- How do I prevent certain end users from accessing Help Center via SSO?