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  1. Zendesk help
  2. Admin Center
  3. Advice and troubleshooting
  4. Authentication and user access
  1. Zendesk help
  2. Admin Center
  3. Advice and troubleshooting
  4. Authentication and user access

Authentication and user access

  • Does Zendesk support PKI authentication?
  • Error: "We do not recommend creating users manually when you have remote authentication enabled"
  • Registration error: "Please enter a valid email address"
  • Accessing Zendesk in Mainland China
  • Error: Refused to connect
  • How can I fix a problem I have with the Startup code I received?
  • Can I use 2-factor authentication when agents use SSO to sign in?
  • Will all our users be added in Zendesk Support after setting up SSO?
  • I am having trouble logging in to Zendesk
  • How do I give my agent permission to access products like Explore, Talk, and Chat?
  • I use 2-factor authentication and am locked out
  • Can I enable single sign-on for only one set of customers but not all end users?
  • When I enable single sign-on, what happens to existing users and their accounts?
  • Can I turn on SSO separately for agent login and end-user login?
  • I can't start my trial because the account activation email is not working
  • My email address changed and now I can't sign in
  • I am not receiving my password reset email
  • How can I provision a light agent role through an identity provider such as Okta?
  • Can I sign into my account using a secondary email address?
  • Why do I get the "Oops, something went wrong" error message when setting up SSO with AWS?
  • I can't access the Sandbox account
  • Why am I unable to log in to Help Center in Safari or on iOS devices?
  • Why am I being signed out frequently?
  • How long are account verification emails and password reset emails valid?
  • Why do I get an "access denied" error?
  • Agents directed to SSO from Help Center login
  • How can I set up two Zendesk SSO integrations?
  • Why has the Microsoft ADFS - SSO Server certificate been updated?
  • How do I prevent certain end users from accessing Help Center via SSO?
  • How do I de-provision users in Zendesk via SSO?
  • Does Zendesk support PKI authentication?
  • Error: "We do not recommend creating users manually when you have remote authentication enabled"
  • Registration error: "Please enter a valid email address"
  • Accessing Zendesk in Mainland China
  • Error: Refused to connect
  • How can I fix a problem I have with the Startup code I received?
  • Can I use 2-factor authentication when agents use SSO to sign in?
  • Will all our users be added in Zendesk Support after setting up SSO?
  • I am having trouble logging in to Zendesk
  • How do I give my agent permission to access products like Explore, Talk, and Chat?
  • I use 2-factor authentication and am locked out
  • Can I enable single sign-on for only one set of customers but not all end users?
  • When I enable single sign-on, what happens to existing users and their accounts?
  • Can I turn on SSO separately for agent login and end-user login?
  • I can't start my trial because the account activation email is not working
  • My email address changed and now I can't sign in
  • I am not receiving my password reset email
  • How can I provision a light agent role through an identity provider such as Okta?
  • Can I sign into my account using a secondary email address?
  • Why do I get the "Oops, something went wrong" error message when setting up SSO with AWS?
  • I can't access the Sandbox account
  • Why am I unable to log in to Help Center in Safari or on iOS devices?
  • Why am I being signed out frequently?
  • How long are account verification emails and password reset emails valid?
  • Why do I get an "access denied" error?
  • Agents directed to SSO from Help Center login
  • How can I set up two Zendesk SSO integrations?
  • Why has the Microsoft ADFS - SSO Server certificate been updated?
  • How do I prevent certain end users from accessing Help Center via SSO?
  • How do I de-provision users in Zendesk via SSO?
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