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Announcing the approval request process EAP

Announced on Rollout starts Rollout ends March 05, 2025 March 05, 2025 May 31, 2025 Zendesk is introducing th...

Edited Mar 05, 2025

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Announcing the requirement to use the new Explore dashboard builder to create dashboards

Announced on Rollout on March 5, 2025 March 6, 2025 Starting today, all new custom Explore dashboards must be...

Edited Mar 05, 2025

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Announcing the ability to print side conversations

Announced on Rollout on March 4, 2025 March 4, 2025 Zendesk is introducing the ability to print side conversa...

Edited Mar 04, 2025

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Zendesk Platform: Unlocking Insights to Connect and Protect Data - March 6 at 11:00 AM (CST)

Join us on March 6th at 11:00 AM CT for a quick overview of the Zendesk Platform and discover how it can transform yo...

Edited Mar 04, 2025

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Announcing a standard SLA and standard trigger for new accounts

Announced on Rollout starts Rollout ends March 3, 2025 March 3, 2025 March 7, 2025 Zendesk is excited to anno...

Edited Mar 03, 2025

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Insights from our PM Roundtable: Department Spaces

Dear Zendesk Customers, Thank you so much for those who joined us at our PM Roundtable on Department Spaces and the f...

Edited Feb 28, 2025

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Announcing Privacy Notice in Web Widget

Announced on Rollout on February 28, 2025 February 27, 2025 We're excited to announce that as of Februa...

Edited Feb 28, 2025

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Announcing the ability to sort agents by shift starting time in WFM Schedule

Announced on Rollout on February 27, 2025 February 28, 2025 Zendesk Workforce management (WFM) is enhancing t...

Edited Feb 27, 2025

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Announcing enhanced similar ticket results boosted by intents and entities

Announced on Rollout on February 26, 2025 February 26, 2025 We're excited to share new updates to the similar...

Edited Feb 25, 2025

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Current and upcoming Zendesk betas and early access programs (EAPs)

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we of...

Edited Mar 05, 2025

25 votes  ·  62 comments

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Announcing the Zendesk essentials: Live tutorials

Zendesk is introducing a new series of live tutorial webinars called Zendesk essentials. These are informative sessio...

Edited Feb 28, 2025

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Announcing AI translations for articles in the new Guide editor (EAP)

Announced on Enrollment starts EAP rollout begins February 25, 2025 February 25, 2025 March 3, 2025 We’re exc...

Edited Feb 18, 2025

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Join us for our next Community Event on Zendesk Platform: Insights to Connect and Protect Data on Mar 6, 2025 11:00 AM CT

Discover how the Zendesk Platform can transform your customer service experience. This session will guide you through...

Edited Feb 24, 2025

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Important update: Password access for APIs will soon be removed

Previously announced on Removal on July 31, 2024 December 31, 2025 As previously announced, Zendesk will stop...

Edited Feb 10, 2025

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Deep Dive into Zendesk Voice Community Event Summary

On February 20, 2025, the Zendesk PMM & Community team hosted an insightful Deep Dive into Zendesk Voice. Attendees h...

Edited Feb 22, 2025

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Announcing new dynamic content search capabilities

Announced on Rollout on February 21, 2025 Jan 10, 2025 Zendesk is happy to announce an enhancement to the way...

Edited Feb 21, 2025

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Announcing new PII types and languages for redaction suggestions

Announced on Rollout starts Rollout ends February 20, 2025 February 20, 2025 February 25, 2025 Zendesk is ple...

Edited Feb 18, 2025

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Announcing the removal of deleted ticket forms

Announced on Rollout on February 19, 2025 March 17, 2025 Starting March 17, 2025, Zendesk is releasing a cha...

Edited Feb 20, 2025

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Announcing Zendesk QA Advanced Scorecards updates

Announced on Rollout on February 17, 2025 March 17, 2025 Zendesk Quality Assurance (QA) is enhancing the sc...

Edited Feb 27, 2025

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Announcing the ability to require two-factor authentication for end users

Announced on Rollout on February 12, 2025 February 12, 2025 Starting today, all customers can require two-fac...

Edited Feb 12, 2025

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Announcing the ability to deactivate intents

Announced on Rollout on February 12, 2025 February 12, 2025 We're excited to announce the ability to deactiva...

Edited Feb 13, 2025

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Announcing enhancements to the Facebook channel for threaded comments

Announced on Rollout starts Rollout ends February 11, 2025 February 11, 2025 February 18, 2025 We are excited...

Edited Feb 11, 2025

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Announcing email delivery failure notices for agents

Announced on Rollout starts Rollout ends February 10, 2025 February 10, 2025 February 24, 2025 Agent Workspac...

Edited Feb 18, 2025

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Announcing the LMS Conversation Simulator app to intelligently generate training tickets

Announced on Rollout on February 6, 2025 February 6, 2025 We're excited to announce the launch of the LMS C...

Edited Feb 06, 2025

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Announcing the general availability of autoreply and internal note actions in ticket triggers

Announced on Rollout starts Rollout ends February 5, 2025 February 5, 2025 February 12, 2025 Zendesk is pleas...

Edited Feb 06, 2025

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Unlocking AI Success with Zendesk Knowledge Base Event Summary

In our recent webinar, Unlocking AI Success with Zendesk Knowledge Base, we explored innovative strategies to elevate...

Edited Feb 06, 2025

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Announcing Advanced AI add-on features now turned on by default for new customers

Announced on Rollout on February 4, 2025 February 4, 2025 We’re excited to announce a significant enhancement...

Edited Feb 03, 2025

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Announcing new capabilities for Zendesk Talk transcriptions

Announced on Rollout starts Rollout ends February 3, 2025 February 3, 2025 February 14, 2025 We're e...

Edited Feb 03, 2025

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Announcing new plan levels and capability updates for AI agents

Announced on New plan levels roll out on Enhanced capabilities roll out on February 3, 2025 February 3–7, 2025 ...

Edited Jan 31, 2025

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Announcing Zendesk Workforce management manual tracking

Announced on Rollout on February 3, 2025 February 3, 2025 Zendesk Workforce Management (WFM) is introducing a...

Edited Feb 03, 2025

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