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Join us for our next Deep Dive on How to Prepare your Team for AI Driven CX

Join us on August 1st for an exciting event, "How to Prepare Your Team for AI-Driven CX." Discover best practices to ...

Edited Jul 18, 2024

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Announcing the new article editor with generative AI article summaries EAP

Announced on Enrollment opens EAP rollout begins July 17, 2024 July 17, 2024 August 6, 2024 We are excited to...

Edited Aug 01, 2024

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Announcing React top bar apps

Announced on Rollout starts July 16, 2022 July 1, 2024 Zendesk is excited to announce the migration of top ba...

Edited Jul 25, 2024

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Announcing updates to the Explore admin settings pages

Announced on Rollout on July 16, 2024 July 16, 2024 This announcement answers the following questions: What’...

Edited Jul 16, 2024

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Announcing the consolidation of Zendesk IP ranges for allowlists

Announced on Rollout starts Rollout ends July 16, 2024 September 23, 2024 February 7, 2025 Effective Septembe...

Edited Nov 12, 2024

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Announcing an improved WFM User management page

Announced on Rollout on July 15, 2024 July 15, 2024 Zendesk Workforce management (WFM) is enhancing user mana...

Edited Jul 15, 2024

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Announcing advanced SLA configuration settings

Announced on Rollout starts Rollout ends July 22, 2024 July 22, 2024 July 31, 2024 Zendesk is excited to anno...

Edited Jul 19, 2024

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Announcing new capabilities for rich messages in Agent Workspace

Announced on Rollout starts Rollout ends July 25, 2024 July 17, 2024 July 25, 2024 We're rolling out new visu...

Edited Aug 06, 2024

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Announcing the new article settings layout

Announced on Rollout starts Rollout ends July 12, 2024 July 12, 2024 July 23, 2024 The article settings panel...

Edited Jul 12, 2024

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Announcing configurable cards in Professional plans

Announced on Rollout starts Rollout ends July 11, 2024 July 11, 2024 July 16, 2024 Zendesk is pleased to anno...

Edited Jul 11, 2024

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Announcing search and filtering for custom object records with the API

Announced on Rollout on July 11, 2024 July 11, 2024 Zendesk is excited to announce the release of the filtere...

Edited Jul 11, 2024

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Announcing improvements to the intent model for intelligent triage and AI agents

Announced on Rollout on July 11, 2024 July 11, 2024 Zendesk has improved the coverage of the Zendesk Intent M...

Edited Jul 11, 2024

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Announcing custom translations for Zendesk AI agents

Announced on Rollout starts Rollout ends July 11, 2024 July 8, 2024 July 10, 2024 We’re very pleased to annou...

Edited Aug 30, 2024

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Announcing general availability of generative AI-powered call summarization for Zendesk Talk

Announced on Rollout starts Rollout ends July 10, 2024 July 10, 2024 July 11, 2024 We are excited to announce...

Edited Jul 15, 2024

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Announcing the general availability of Voice QA for Zendesk Talk

Announced on Rollout starts Rollout ends July 10, 2024 July 10, 2024 July 11, 2024 We're excited to announce ...

Edited Jul 09, 2024

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Announcing placeholders for lookup relationship fields

Announced on Rollout starts Rollout ends July 9, 2024 July 9, 2024 July 10, 2024 Zendesk is pleased to announ...

Edited Jul 09, 2024

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Announcing new prebuilt live Explore dashboard for omnichannel routing queues

Announced on Rollout on July 8, 2023 July 8, 2023 The Explore product team is excited to announce a new addit...

Edited Jul 08, 2024

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Announcing new prebuilt live Explore dashboard with channel-specific tabs

Announced on Rollout on July 8, 2023 July 8, 2023 The Explore product team is delighted to introduce a new ad...

Edited Jul 08, 2024

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Announcing new agent permissions to manage other team members

Important: Zendesk has paused this rollout due to a recent service incident. We will update this announcement when w...

Edited Jul 26, 2024

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Announcing migration of all Zendesk X (Twitter) integrations to API V2

Announced on Rollout starts Rollout ends July 3, 2024 June 30, 2024 July 8th, 2024 Zendesk has transitioned a...

Edited Jul 10, 2024

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Announcing custom layouts in Professional plans

Announced on Rollout starts Rollout ends July 3, 2024 July 3, 2024 July 8, 2024 Zendesk is pleased to announc...

Edited Jul 12, 2024

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Announcing enhancements to the omnichannel routing skills timeout feature

Announced on Rollout starts Rollout ends July 3, 2024 July 3, 2024 July 14, 2024 Zendesk is pleased to announ...

Edited Jul 01, 2024

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Announcing Help Center accessibility update and templating API v4

Announced on Rollout starts Rollout ends July 2, 2024 July 2, 2024 TBD Zendesk is happy to announce that we a...

Edited Sep 26, 2024

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Announcing support for multi-select custom fields for users, organizations, and custom objects

Announced on Rollout on July 2, 2024 July 2, 2024 Zendesk is pleased to announce expanded support for the mul...

Edited Jul 02, 2024

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Announcing: New data hosting locations in UK and Osaka

Announced on Rollout starts Rollout ends July 2, 2024 July 1, 2024 July 3, 2024 As part of Zendesk's continue...

Edited Jul 01, 2024

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Announcing an improved metrics experience for Agent Home

Announced on Rollout on July 1, 2024 July 1, 2024 Agent Home is gaining new insights and interactions that br...

Edited Jul 03, 2024

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Announcing expanded permissions for changing agent state in Explore

Announced on Rollout on July 1, 2024 July 1, 2024 The Explore product team is excited to announce an enhancem...

Edited Jun 28, 2024

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Announcing assisted messaging upgrades for select Chat customers

Customer Segments Announcement Messaging Activations Definition Inactive Chat accounts July 1, 2024 August 15 ...

Edited Sep 10, 2024

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Announcing the deprecation of password access for APIs

Announced on Rollout on Rollout ends July 1, 2024 July 31, 2024 December 31, 2025 What's changing? Starting ...

Edited Feb 06, 2025

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Announcing early access program for estimated wait time of messaging channels

Announced on Rollout on Jun 27, 2024 Jun 27, 2024 We’re excited to announce a new change that enables you to ...

Edited Jun 28, 2024

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