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Announcing the replacement of Zoom Phone by Faye with a new app from Zoom

Announced on Zoom Phone for Zendesk appavailable on Zoom Phone by Faye appdiscontinued on November 10, 2023 Nov...

Edited Nov 28, 2023

0 votes  ·  0 comments

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Announcing administrative access to all Explore dashboards

Announced on Rollout on September 28, 2023 November 16, 2023 We are now allowing Explore admins to view and e...

Edited Nov 16, 2023

9 votes  ·  10 comments

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Announcing co-location of live chat and ticket service data

Announced on Rollout starts Rollout ends September 21, 2023 October 21, 2023 June 30, 2024 For account...

Edited Oct 05, 2023

0 votes  ·  9 comments

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Update: Announcing the social messaging app removal 31st October

Announced on Removal November 16, 2021 (Original announcement) April 15, 2023: Social Messaging Ap...

Edited Feb 05, 2024

0 votes  ·  3 comments

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Zendesk’s 2023 Pricing Update: What You Need To Know

Announced on Rollout started May 14, 2023 July 12, 2023 On July 12, 2023 , Zendesk increased the price of Sup...

Edited May 16, 2024

20 votes  ·  0 comments

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[OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Announced on Rollout starts Rollout ends June 27, 2022 June 27, 2022 July 6, 2022 We are happy to ann...

Edited Sep 27, 2022

3 votes  ·  51 comments

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What is being removed [updated: January 2025]

Please refer to the following articles to learn more about Zendesk feature removal: How much notice does Zendesk gi...

Edited Jan 13, 2025

18 votes  ·  15 comments

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