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New features and other important announcements
Announcing custom translations for Zendesk AI agents
Edited Aug 30, 2024
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Announcing general availability of generative AI-powered call summarization for Zendesk Talk
Edited Jul 15, 2024
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Announcing the general availability of Voice QA for Zendesk Talk
Edited Jul 09, 2024
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Announcing placeholders for lookup relationship fields
Edited Jul 09, 2024
2 votes · 0 comments
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Announcing new prebuilt live Explore dashboard for omnichannel routing queues
Edited Jul 08, 2024
1 vote · 0 comments
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Announcing new prebuilt live Explore dashboard with channel-specific tabs
Edited Jul 08, 2024
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Announcing new agent permissions to manage other team members
Edited Jul 26, 2024
2 votes · 1 comment
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Announcing migration of all Zendesk X (Twitter) integrations to API V2
Edited Jul 10, 2024
3 votes · 0 comments
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Announcing custom layouts in Professional plans
Edited Jul 12, 2024
2 votes · 0 comments
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Announcing enhancements to the omnichannel routing skills timeout feature
Edited Jul 01, 2024
3 votes · 0 comments
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Announcing Help Center accessibility update and templating API v4
Edited Sep 26, 2024
4 votes · 1 comment
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Announcing support for multi-select custom fields for users, organizations, and custom objects
Edited Jul 02, 2024
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Announcing: New data hosting locations in UK and Osaka
Edited Jul 01, 2024
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Announcing an improved metrics experience for Agent Home
Edited Jul 03, 2024
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Announcing expanded permissions for changing agent state in Explore
Edited Jun 28, 2024
3 votes · 0 comments
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Announcing assisted messaging upgrades for select Chat customers
Edited Sep 10, 2024
2 votes · 0 comments
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Announcing the deprecation of password access for APIs
Edited Feb 06, 2025
2 votes · 0 comments
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Announcing early access program for estimated wait time of messaging channels
Edited Jun 28, 2024
2 votes · 0 comments
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Announcing enhancements to the data importer
Edited Jun 24, 2024
1 vote · 0 comments
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Announcing rollout of Agent Home for Agent Workspace customers (default experience)
Edited Feb 03, 2025
11 votes · 1 comment
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Announcing a new way to contact Zendesk Customer Support
Edited Jul 12, 2024
1 vote · 0 comments
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Announcing quality assurance (QA) for AI agents
Edited Jun 19, 2024
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Announcing expanded conditional operators in bot builder
Edited Jun 19, 2024
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Announcing article view permissions for multiple user segments
Edited Jun 18, 2024
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Announcing the in-ticket notification for the EOL of the legacy Social Messaging app
Edited Jun 12, 2024
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Announcing group-level access for unified agent statuses
Edited Jun 17, 2024
2 votes · 0 comments
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Announcing the replication of apps in premium sandboxes
Edited Jul 08, 2024
1 vote · 0 comments
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Announcing general improvements to the Talk call console
Edited Jun 12, 2024
1 vote · 0 comments
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Announcing the general availability of object triggers
Edited Jun 27, 2024
2 votes · 1 comment
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Announcing dark mode in the Support mobile app
Edited May 29, 2024
5 votes · 0 comments
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