Recent searches
No recent searches
Announcements
New features and other important announcements
Announcing updates to the Explore admin settings pages
Edited Jul 16, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing the consolidation of Zendesk IP ranges for allowlists
Edited Nov 12, 2024
0 votes · 1 comment
0
Votes
1
Comment
Announcing an improved WFM User management page
Edited Jul 15, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing advanced SLA configuration settings
Edited Jul 19, 2024
6 votes · 1 comment
6
Votes
1
Comment
Announcing new capabilities for rich messages in Agent Workspace
Edited Aug 06, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing the new article settings layout
Edited Jul 12, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing configurable cards in Professional plans
Edited Jul 11, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing search and filtering for custom object records with the API
Edited Jul 11, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing improvements to the intent model for intelligent triage and AI agents
Edited Jul 11, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing custom translations for Zendesk AI agents
Edited Aug 30, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing general availability of generative AI-powered call summarization for Zendesk Talk
Edited Jul 15, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing the general availability of Voice QA for Zendesk Talk
Edited Jul 09, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing placeholders for lookup relationship fields
Edited Jul 09, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing new prebuilt live Explore dashboard for omnichannel routing queues
Edited Jul 08, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing new prebuilt live Explore dashboard with channel-specific tabs
Edited Jul 08, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing new agent permissions to manage other team members
Edited Jul 26, 2024
2 votes · 1 comment
2
Votes
1
Comment
Announcing migration of all Zendesk X (Twitter) integrations to API V2
Edited Jul 10, 2024
3 votes · 0 comments
3
Votes
0
Comments
Announcing custom layouts in Professional plans
Edited Jul 12, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing enhancements to the omnichannel routing skills timeout feature
Edited Jul 01, 2024
3 votes · 0 comments
3
Votes
0
Comments
Announcing Help Center accessibility update and templating API v4
Edited Sep 26, 2024
4 votes · 1 comment
4
Votes
1
Comment
Announcing support for multi-select custom fields for users, organizations, and custom objects
Edited Jul 02, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing: New data hosting locations in UK and Osaka
Edited Jul 01, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing an improved metrics experience for Agent Home
Edited Jul 03, 2024
0 votes · 0 comments
0
Votes
0
Comments
Announcing expanded permissions for changing agent state in Explore
Edited Jun 28, 2024
3 votes · 0 comments
3
Votes
0
Comments
Announcing assisted messaging upgrades for select Chat customers
Edited Sep 10, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing the deprecation of password access for APIs
Edited Feb 06, 2025
2 votes · 0 comments
2
Votes
0
Comments
Announcing early access program for estimated wait time of messaging channels
Edited Jun 28, 2024
2 votes · 0 comments
2
Votes
0
Comments
Announcing enhancements to the data importer
Edited Jun 24, 2024
1 vote · 0 comments
1
Vote
0
Comments
Announcing rollout of Agent Home for Agent Workspace customers (default experience)
Edited Feb 24, 2025
13 votes · 1 comment
13
Votes
1
Comment
Announcing a new way to contact Zendesk Customer Support
Edited Jul 12, 2024
1 vote · 0 comments
1
Vote
0
Comments