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Announcing custom translations for Zendesk AI agents

Announced on Rollout starts Rollout ends July 11, 2024 July 8, 2024 July 10, 2024 We’re very pleased to annou...

Edited Aug 30, 2024

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Announcing general availability of generative AI-powered call summarization for Zendesk Talk

Announced on Rollout starts Rollout ends July 10, 2024 July 10, 2024 July 11, 2024 We are excited to announce...

Edited Jul 15, 2024

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Announcing the general availability of Voice QA for Zendesk Talk

Announced on Rollout starts Rollout ends July 10, 2024 July 10, 2024 July 11, 2024 We're excited to announce ...

Edited Jul 09, 2024

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Announcing placeholders for lookup relationship fields

Announced on Rollout starts Rollout ends July 9, 2024 July 9, 2024 July 10, 2024 Zendesk is pleased to announ...

Edited Jul 09, 2024

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Announcing new prebuilt live Explore dashboard for omnichannel routing queues

Announced on Rollout on July 8, 2023 July 8, 2023 The Explore product team is excited to announce a new addit...

Edited Jul 08, 2024

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Announcing new prebuilt live Explore dashboard with channel-specific tabs

Announced on Rollout on July 8, 2023 July 8, 2023 The Explore product team is delighted to introduce a new ad...

Edited Jul 08, 2024

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Announcing new agent permissions to manage other team members

Important: Zendesk has paused this rollout due to a recent service incident. We will update this announcement when w...

Edited Jul 26, 2024

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Announcing migration of all Zendesk X (Twitter) integrations to API V2

Announced on Rollout starts Rollout ends July 3, 2024 June 30, 2024 July 8th, 2024 Zendesk has transitioned a...

Edited Jul 10, 2024

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Announcing custom layouts in Professional plans

Announced on Rollout starts Rollout ends July 3, 2024 July 3, 2024 July 8, 2024 Zendesk is pleased to announc...

Edited Jul 12, 2024

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Announcing enhancements to the omnichannel routing skills timeout feature

Announced on Rollout starts Rollout ends July 3, 2024 July 3, 2024 July 14, 2024 Zendesk is pleased to announ...

Edited Jul 01, 2024

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Announcing Help Center accessibility update and templating API v4

Announced on Rollout starts Rollout ends July 2, 2024 July 2, 2024 TBD Zendesk is happy to announce that we a...

Edited Sep 26, 2024

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Announcing support for multi-select custom fields for users, organizations, and custom objects

Announced on Rollout on July 2, 2024 July 2, 2024 Zendesk is pleased to announce expanded support for the mul...

Edited Jul 02, 2024

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Announcing: New data hosting locations in UK and Osaka

Announced on Rollout starts Rollout ends July 2, 2024 July 1, 2024 July 3, 2024 As part of Zendesk's continue...

Edited Jul 01, 2024

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Announcing an improved metrics experience for Agent Home

Announced on Rollout on July 1, 2024 July 1, 2024 Agent Home is gaining new insights and interactions that br...

Edited Jul 03, 2024

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Announcing expanded permissions for changing agent state in Explore

Announced on Rollout on July 1, 2024 July 1, 2024 The Explore product team is excited to announce an enhancem...

Edited Jun 28, 2024

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Announcing assisted messaging upgrades for select Chat customers

Customer Segments Announcement Messaging Activations Definition Inactive Chat accounts July 1, 2024 August 15 ...

Edited Sep 10, 2024

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Announcing the deprecation of password access for APIs

Announced on Rollout on Rollout ends July 1, 2024 July 31, 2024 December 31, 2025 What's changing? Starting ...

Edited Feb 06, 2025

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Announcing early access program for estimated wait time of messaging channels

Announced on Rollout on Jun 27, 2024 Jun 27, 2024 We’re excited to announce a new change that enables you to ...

Edited Jun 28, 2024

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Announcing enhancements to the data importer

Announced on Rollout on June 24, 2024 June 24, 2024 Zendesk is pleased to announce the ability to create new ...

Edited Jun 24, 2024

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Announcing rollout of Agent Home for Agent Workspace customers (default experience)

Announced on Rollout starts Rollout ends June 24, 2024 January 14, 2025 February 24, 2025 Zendesk is making A...

Edited Feb 03, 2025

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Announcing a new way to contact Zendesk Customer Support

What’s changed When you have a complex or non-urgent question or issue, we now recommend using our web form to contac...

Edited Jul 12, 2024

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Announcing quality assurance (QA) for AI agents

Announced on Rollout starts Rollout ends June 19, 2024 June 19, 2024 June 21, 2024 This announcement contains...

Edited Jun 19, 2024

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Announcing expanded conditional operators in bot builder

Announced on Rollout on June 19, 2024 June 19, 2024 There are now more operators available in the branch by c...

Edited Jun 19, 2024

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Announcing article view permissions for multiple user segments

Announced on Rollout starts Rollout ends June 18, 2024 June 18, 2024 June 28, 2024 We’re happy to announce ar...

Edited Jun 18, 2024

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Announcing the in-ticket notification for the EOL of the legacy Social Messaging app

Announced on Rolled out June 12, 2024 May 14, 2024 The team is excited to introduce the in-ticket notificatio...

Edited Jun 12, 2024

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Announcing group-level access for unified agent statuses

Announced on Rollout starts Rollout ends June 12, 2024 June 12, 2024 June 19, 2024 Zendesk is pleased to anno...

Edited Jun 17, 2024

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Announcing the replication of apps in premium sandboxes

Announced on Rollout on June 12, 2024 June 12, 2024 Zendesk is pleased to announce enhancements to the data r...

Edited Jul 08, 2024

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Announcing general improvements to the Talk call console

Announced on Rollout starts Rollout ends June 12, 2024 June 12, 2024 June 12, 2024 Recently, we made three ch...

Edited Jun 12, 2024

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Announcing the general availability of object triggers

Announced on Rollout starts Rollout ends June 5, 2024 June 5, 2024 June 21, 2024 Zendesk is pleased to announ...

Edited Jun 27, 2024

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Announcing dark mode in the Support mobile app

Announced on Rollout starts May 29, 2024 May 08, 2024 Zendesk is excited to announce that you can now change ...

Edited May 29, 2024

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