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Product release notes


Release Notes Through 2022-03-18

Admin Center New Audit log now has events related to the following changes in an account: When two users are merged...

Edited Mar 21, 2022

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Release Notes Through 2022-03-11

Zendesk Mobile Zendesk SDK Version 2.2.3 New An improved design of carousels for a more modern structured look. (iOS...

Edited Apr 01, 2022

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Release Notes Through 2022-03-04

Zendesk Mobile Fixed Support Mobile App Android Version 2.20.0 Bug fixes and Enhancements Web Widget (Classic & Me...

Edited Mar 21, 2022

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Release Notes Through 2022-02-25

Zendesk Explore Updates: Changed dataset name: Ticket updates is now Updates history To help users understand what's ...

Edited Mar 21, 2022

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Release Notes Through 2022-02-18

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available ...

Edited Feb 18, 2022

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Release Notes Through 2022-02-11

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availabl...

Edited Feb 18, 2022

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Release Notes Through 2022-02-04

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available ...

Edited Feb 08, 2022

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Release Notes Through 2022-01-28

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available f...

Edited Jan 31, 2022

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Release Notes Through 2022-01-21

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available f...

Edited Jan 24, 2022

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Release Notes Through 2022-01-14

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availabl...

Edited Jan 24, 2022

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Release Notes Through 2022-01-07

Chat & Messaging New [Dashboard] Add new 'Download debug report' option in avatar dropdown to assist with trouble...

Edited Jan 24, 2022

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Release Notes Through 2021-12-24

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app...

Edited Dec 27, 2021

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Release Notes Through 2021-12-17

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app ...

Edited Dec 20, 2021

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Release Notes Through 2021-12-10

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app ...

Edited Feb 07, 2022

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Release Notes Through 2021-12-03

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the a...

Edited Dec 07, 2021

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Release Notes Through 2021-11-26

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the a...

Edited Dec 03, 2021

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Release Notes Through 2021-11-19

Answer Bot Fixed: Fixed an issue where undo will fail when undoing a Step deletion on the root node A...

Edited Nov 24, 2021

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Release Notes Through 2021-11-12

Answer Bot Fixed: Fixed an issue where undo will fail when undoing a Step deletion on the root node App...

Edited Nov 16, 2021

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Release Notes Through 2021-11-05

Answer Bot New: [Messaging] We have released a new Flow Builder dataset and dashboard in Explore. Now you can access...

Edited Apr 26, 2024

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Release Notes Through 2021-10-29

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available ...

Edited Oct 31, 2021

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Release Notes Through 2021-10-22

Mobile New: Zendesk SDK for messaging (iOS): v1.2.1 brings full support for iOS 15 and well as some important bug f...

Edited Oct 25, 2021

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Release Notes Through 2021-10-15

Admin Center New: Audit log now shows updates when user profile updates are made. See the documentation for the full...

Edited Oct 26, 2021

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Release Notes through 2020-09-11

Zendesk Web Widget New None Fixed Allow Ticket Forms to work as a string in zESetting Guide + Gather New Suspend...

Edited Mar 28, 2022

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Release Notes through 2020-09-18

Mobile SDKs New Chat SDK v2: Android SDK 3.1.0 released with support for Text Wrapping for Quick Replies, which gr...

Edited Mar 28, 2022

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Release Notes through 2020-10-23

Guide + Gather New: Added accessible tooltips for origin icons on theme thumbnails You are now presented with the t...

Edited Oct 26, 2021

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Release Notes Through 2020-06-12

Zendesk Support New The Search page and functionality has moved from Ember UI framework to React framework and has ...

Edited Oct 21, 2021

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Release Notes Through 2020-03-20

Guide Fixed Fixed bug that caused the Help Center logo asset to scale without maintaining the aspect ratio of the as...

Edited Oct 21, 2021

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Release Notes Through 2020-04-10

App Marketplace Updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is ...

Edited Oct 21, 2021

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Release Notes through 2020-10-02

Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disapp...

Edited Oct 21, 2021

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Release Notes Through 2020-03-06

Talk Fixed Fixed a problem related to validation of business hours and management of calls App Marketplace New ...

Edited Oct 21, 2021

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