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Release notes

Product release notes


Release Notes Through 2020-03-13

Guide + Gather New Started experiment to turn on German Search query tokenization on 50% of the queries at 20% of cu...

Edited Oct 21, 2021

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Release Notes Through 2020-04-03

App Marketplace Updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is...

Edited Oct 21, 2021

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Release Notes Through 2020-04-17

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availab...

Edited Oct 26, 2021

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Release Notes Through 2020-04-24

App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availabl...

Edited Oct 26, 2021

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Release Notes Through 2020-05-15

Zendesk Chat Fixed: [Dashboard] Unread count in history is now correct for customers using social messaging channe...

Edited Oct 26, 2021

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Release Notes Through 2020-09-04

Zendesk Web Widget New Updated the Changelog to account for August. New setting to hide the hint & description field...

Edited Oct 21, 2021

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Release Notes through 2020-10-09

Guide + Gather New: Announced that agents now can manage requests via the Customer Portal. See announcement here....

Edited Oct 26, 2021

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Release Notes through 2020-11-06

Support Stay Signed In checkbox on the login form will be removed on Nov 9, 2020. Talk Embedded Voice The la...

Edited Aug 21, 2024

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Release Notes through 2020-10-30

Sell New [Core Product] Ability to integrate with Exchange 365 contacts and calendars using Microsoft login Fixed ...

Edited Oct 26, 2021

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Release Notes Through 2020-05-08

App Marketplace updates New: Custobar (Support) Custobar helps you stand out from your competitors with highly rel...

Edited Oct 21, 2021

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Release Notes Through 2020-11-27

Chat New [Agent Workspace] Auto Translations are now supported for tickets created via API. Fixed [Focus routing] ...

Edited Oct 21, 2021

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Release Notes Through 2020-05-22

Zendesk App Marketplace New: MS Teams Meeting by Solbeg (Support) MS Teams Meeting by Solbeg helps you create a ...

Edited Oct 21, 2021

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Release Notes Through 2020-12-04

Guide + Gather New The total number of sections in a single section increased from 20 to 200 for Guide Enterprise cu...

Edited Oct 21, 2021

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Release Notes Through 2020-12-11

Guide + Gather New The Knowledge Capture application has a new setting called 'Assign flagged tickets to the article...

Edited Oct 21, 2021

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Release Notes Through 2021-07-17

App Marketplace Updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app ...

Edited Aug 21, 2024

1 vote  ·  3 comments

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Release Notes Through 2021-09-24

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is avail...

Edited Oct 24, 2021

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Release Notes Through 2021-10-08

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is a...

Edited Oct 24, 2021

1 vote  ·  0 comments

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Release Notes Through 2021-07-24

Follow App Marketplace Updates (Support) indicates the app is available for Zendesk Support. (Chat) in...

Edited Aug 21, 2024

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Release Notes Through 2021-08-27

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availab...

Edited Oct 24, 2021

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Release Notes Through 2021-02-19

Zendesk Mobile Updates SunCo SDK which includes: Android Version 8.2.0: Better Message Delivery tracking - enab...

Edited Oct 16, 2021

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Release Notes Through 2021-02-05

Guide & Gather New None Fix None Zendesk Mobile New Zendesk SDK for Android - Version 1.0.0 Zendesk SDK for...

Edited Oct 16, 2021

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Release Notes Through 2021-02-26

Guide & Gather Fixed: Applied the same rate limits to Community content creation by end users in the API as we have ...

Edited Oct 24, 2021

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Release Notes Through 2021-04-02

Zendesk Talk Fixes/Updates Fixed the bug to make "call button inside call console" for outbound calling responsive...

Edited Oct 16, 2021

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Release Notes Through 2021-04-23

Web Widget & Web SDK (for Messaging) Fixed [Messaging] 'Type a message' text is aligned incorrectly within the Web S...

Edited Oct 16, 2021

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Release Notes Through 2021-05-14

Zendesk Talk New Business Verification for Phone Number Purchasing Business verification for Zendesk Talk enab...

Edited Oct 16, 2021

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Release Notes Through 2021-06-12

Zendesk Chat and Messaging New [Developer Docs] Updated Chat API documentation can be found here Fixed [Messagi...

Edited Oct 16, 2021

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Release Notes Through 2021-06-26

Zendesk Chat & Messaging New None Fixed [Chat] Fixed UI bug with Chat tags where when users mistakenly add a tag...

Edited Oct 24, 2021

1 vote  ·  3 comments

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Release Notes Through 2021-07-31

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is avai...

Edited Oct 24, 2021

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Release Notes Through 2021-08-19

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is availab...

Edited Oct 24, 2021

1 vote  ·  0 comments

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Release Notes Through 2021-09-17

Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is avail...

Edited Oct 16, 2021

1 vote  ·  0 comments

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