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Getting started with live chat


Welcome to live chat

Welcome to Chat Get ready to reach your customers instantly, via web, mobile, and messaging.Use these key resourc...

Edited Jan 13, 2025

0 votes  ·  5 comments

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Getting started with live chat for admins

What's my plan? This article is a high-level walkthrough of the steps administrators need to take to get started usi...

Edited Jun 21, 2024

12 votes  ·  2 comments

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Getting started with live chat for agents

What's my plan? Welcome to Zendesk Chat! This article will walk you through the key tasks you'll need to get started...

Edited Jun 21, 2024

33 votes  ·  9 comments

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Introduction (Deployment guide): Planning your live chat deployment

This guide walks you through the steps you can take before deploying Zendesk Chat to provide live chat support to you...

Edited Nov 07, 2022

20 votes  ·  0 comments

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Step 1 (Deployment guide): Align chat goals with business objectives

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objectiv...

Edited May 30, 2024

13 votes  ·  0 comments

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Step 2 (Deployment guide): Manage customer experience and chat volume

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objective...

Edited Oct 25, 2023

8 votes  ·  0 comments

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Step 3 (Deployment guide): Determine your staffing requirements

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objective...

Edited Oct 25, 2023

4 votes  ·  1 comment

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Step 4 (Deployment guide): Train your agents

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objective...

Edited Oct 25, 2023

4 votes  ·  1 comment

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Step 5 (Deployment guide): Build a chat workflow

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objective...

Edited Oct 25, 2023

6 votes  ·  0 comments

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Step 6 (Deployment guide): Monitor success metrics and improve chat deployment

Introduction: Planning your live chat deployment Step 1 (Deployment guide): Align chat goals with business objectiv...

Edited Oct 25, 2023

9 votes  ·  0 comments

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