Getting started with live chat
Edited Jan 13, 2025
0 votes · 5 comments
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Getting started with live chat for admins
Edited May 07, 2025
12 votes · 2 comments
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Getting started with live chat for agents
Edited May 07, 2025
33 votes · 9 comments
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Introduction (Deployment guide): Planning your live chat deployment
Edited Nov 07, 2022
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Step 1 (Deployment guide): Align chat goals with business objectives
Edited May 30, 2024
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Step 2 (Deployment guide): Manage customer experience and chat volume
Edited Oct 25, 2023
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Step 3 (Deployment guide): Determine your staffing requirements
Edited Oct 25, 2023
4 votes · 1 comment
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Step 4 (Deployment guide): Train your agents
Edited Oct 25, 2023
4 votes · 1 comment
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Step 5 (Deployment guide): Build a chat workflow
Edited Oct 25, 2023
6 votes · 0 comments
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Step 6 (Deployment guide): Monitor success metrics and improve chat deployment
Edited Oct 25, 2023
9 votes · 0 comments
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