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How to create and update reports
Articles about building and updating reports, how to change their configurations, and specific requests for a particular report.
How do I measure agent touches in Explore?
Edited Jan 24, 2024
1 vote · 3 comments
1
Vote
3
Comments
How can I alter the date format in datatips?
Edited Jan 24, 2024
1 vote · 6 comments
1
Vote
6
Comments
Can I remove agents from the legend when not shown in the report?
Edited Jan 24, 2024
1 vote · 0 comments
1
Vote
0
Comments
Can I report on user email domain in Explore?
Edited Sep 28, 2023
2 votes · 5 comments
2
Votes
5
Comments
How do I analyze and improve my IVR tree with reporting?
Edited Dec 22, 2023
0 votes · 3 comments
0
Votes
3
Comments
Can I track second or third reply time in reporting?
Edited Jul 24, 2023
16 votes · 4 comments
16
Votes
4
Comments
Can I filter Explore reports by custom agent roles?
Edited Dec 13, 2023
6 votes · 11 comments
6
Votes
11
Comments
Can I report on agents in a group that is different than the agents' Support group?
Edited Jul 26, 2023
0 votes · 0 comments
0
Votes
0
Comments
Can I exclude tags that I haven't used recently?
Edited Oct 13, 2022
0 votes · 0 comments
0
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0
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How do I report on user data in Explore?
Edited Aug 09, 2024
2 votes · 5 comments
2
Votes
5
Comments
Can I report on views in Explore?
Edited Jan 24, 2024
7 votes · 6 comments
7
Votes
6
Comments
Can I report on how many texts are sent by my agents?
Edited Jul 26, 2023
1 vote · 0 comments
1
Vote
0
Comments
How can I sort months in chronological order in my reports?
Edited Jun 26, 2023
8 votes · 10 comments
8
Votes
10
Comments
Why do I not see the "Dual" button in my report?
Edited Aug 21, 2024
0 votes · 0 comments
0
Votes
0
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Why am I seeing Any channel as a ticket channel when building a report?
Edited Oct 17, 2023
1 vote · 1 comment
1
Vote
1
Comment
How can I duplicate a report in Explore?
Edited Mar 31, 2023
2 votes · 0 comments
2
Votes
0
Comments
How do I display the start date of the week instead of the week number?
Edited Aug 21, 2024
9 votes · 16 comments
9
Votes
16
Comments
How do I exclude zero values from my Explore report?
Edited Mar 01, 2024
5 votes · 7 comments
5
Votes
7
Comments
Can I report on how many chats are started by customers?
Edited Jan 24, 2024
0 votes · 0 comments
0
Votes
0
Comments
Where should I add metrics and attributes in a report?
Edited Apr 21, 2023
0 votes · 0 comments
0
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0
Comments
Edited Jun 17, 2024
0 votes · 0 comments
0
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0
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Where do I find the event filter in Explore?
Edited Jan 24, 2024
0 votes · 0 comments
0
Votes
0
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