Subscription and licensing in the sales CRM and connection with the ticketing system
Articles about Sell subscriptions that help answer questions about licensing and plans, for example, trialing Sell or Reach, canceling Sell, adding or removing agents, billing questions, and others. Content also includes articles about the differences between the sales CRM (Sell) and the ticketing system (Support), and issues connecting both systems.
- What happens to my data if I am deactivated or deleted as an agent in Sell?
- How do I activate a Sell account for someone else?
- Can I create Sell-only seats on my account?
- What happens when my Sell account expires?
- Is my Sell phone number free?
- What do I do if I'm locked out of my Sell account due to lack of payment?
- How does billing work if I merge a legacy Sell account with Zendesk Support?
- Does adding a new user in Sell automatically add them to Zendesk Support?
- Why haven't I received my invitation email to Zendesk Sell?
- Why is the URL of my Sell account different than my subdomain?
- How do I find my Zendesk Sell subdomain?
- Can I trial Reach?
- Do I need to enable Reach for all agents on the account?
- How do I connect my legacy Sell account with an existing Support account if I am not the account owner?
- How can I recover my canceled Sell account?
- How do I cancel my Sell trial account?
- Should I choose to deactivate or delete a user to remove them from my account?
- How do I start a Sell trial?
- Why am I being charged for a user who has been deleted from my Sell account?
- Does everyone using my Zendesk Sell account need to be on the same plan?
- Where can I view my Sell subscription invoices?
- What happens to my data if I am deactivated or deleted as an agent in Sell?
- How do I activate a Sell account for someone else?
- Can I create Sell-only seats on my account?
- What happens when my Sell account expires?
- Is my Sell phone number free?
- What do I do if I'm locked out of my Sell account due to lack of payment?
- How does billing work if I merge a legacy Sell account with Zendesk Support?
- Does adding a new user in Sell automatically add them to Zendesk Support?
- Why haven't I received my invitation email to Zendesk Sell?
- Why is the URL of my Sell account different than my subdomain?
- How do I find my Zendesk Sell subdomain?
- Can I trial Reach?
- Do I need to enable Reach for all agents on the account?
- How do I connect my legacy Sell account with an existing Support account if I am not the account owner?
- How can I recover my canceled Sell account?
- How do I cancel my Sell trial account?
- Should I choose to deactivate or delete a user to remove them from my account?
- How do I start a Sell trial?
- Why am I being charged for a user who has been deleted from my Sell account?
- Does everyone using my Zendesk Sell account need to be on the same plan?
- Where can I view my Sell subscription invoices?