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Subscriptions and licenses
Subscriptions, licensing of users and plan upgrades. Content about pricing questions and subscription issues.
What happens when a Support account subscription expires?
Question What happens when my Zendesk Support account expires? Answer Even though your Support account is still acces...
Edited Jan 22, 2024
5 votes · 0 comments
5
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0
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How do I reduce the number of agent seats on my subscription?
Question How do I remove unused agent seats from my subscription, or downgrade the number of agent seats I'm paying f...
Edited Aug 21, 2024
10 votes · 74 comments
10
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74
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I can't enable Chat for new agents and was told we don't have enough licenses
Issue symptoms I can't enable Chat for new agents and was told we don't have enough licenses, or the option to enable...
Edited Nov 15, 2022
1 vote · 0 comments
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Can I cancel my Support account but keep my associated Chat account?
Question Can I cancel my Zendesk Support account while also maintaining my associated Zendesk Chat account? Answer No...
Edited Jan 22, 2024
6 votes · 1 comment
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1
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Is Explore included with my Chat account?
Question Am I able to report on Chat using Explore? Answer This depends on what kind of Zendesk account you have. Int...
Edited Jan 22, 2024
0 votes · 0 comments
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