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  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. General account administration
  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. General account administration

General account administration

Articles for admins to manage Zendesk general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.

  • Does Zendesk support custom code?
  • Error saving organization: Name must not contain the '|' character
  • Agent suddenly downgraded to end user
  • Is it possible to transfer my Support account ownership to a Sell-only user?
  • Where can I find my Zendesk subdomain?
  • Can we have more than one account owner?
  • How do I cancel my account?
  • How do I merge or migrate two Zendesk accounts?
  • Will there be any issues with changing the account owner?
  • Who is the owner of my account? [Video]
  • How do I change my Zendesk subdomain if my company is renamed? 
  • How do I make my sandbox sync with my production account?
  • Why did I receive an email stating Account Assumption was granted?
  • I just took over as the account owner. What do I need to know?
  • Can I get my old subdomain back?
  • Will my account and settings reset when I move from a trial to a paid account?
  • How can I migrate information from another platform into Zendesk?
  • Which time zone does Zendesk use?
  • Can I reactivate or retrieve data from a canceled account?
  • How do I reactivate my suspended, expired, or canceled account?
  • Is Zendesk HIPAA compliant?
  • How do I get a sandbox account test environment?
  • What should I consider when getting a new mobile device?
  • How do I remove test data from my trial?
  • Does Zendesk support custom code?
  • Error saving organization: Name must not contain the '|' character
  • Agent suddenly downgraded to end user
  • Is it possible to transfer my Support account ownership to a Sell-only user?
  • Where can I find my Zendesk subdomain?
  • Can we have more than one account owner?
  • How do I cancel my account?
  • How do I merge or migrate two Zendesk accounts?
  • Will there be any issues with changing the account owner?
  • Who is the owner of my account? [Video]
  • How do I change my Zendesk subdomain if my company is renamed? 
  • How do I make my sandbox sync with my production account?
  • Why did I receive an email stating Account Assumption was granted?
  • I just took over as the account owner. What do I need to know?
  • Can I get my old subdomain back?
  • Will my account and settings reset when I move from a trial to a paid account?
  • How can I migrate information from another platform into Zendesk?
  • Which time zone does Zendesk use?
  • Can I reactivate or retrieve data from a canceled account?
  • How do I reactivate my suspended, expired, or canceled account?
  • Is Zendesk HIPAA compliant?
  • How do I get a sandbox account test environment?
  • What should I consider when getting a new mobile device?
  • How do I remove test data from my trial?
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