{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  4. Social messaging
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  4. Social messaging

Social messaging

  • Social messaging resources
  • About messaging channels for the Zendesk Agent Workspace
  • Reauthorizing the connection between Zendesk Support and your Facebook pages
  • Linking social channels to a Web Widget
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
  • Adding social media buttons to your emails
  • Reporting for social messaging
  • Sending automatic responses to social messages
  • Setting up your LINE or WeChat channels (standard agent interface)
  • Installing and setting up social messaging channels (standard agent interface)
  • Setting up your WhatsApp channel (standard agent interface)
  • Welcome to WhatsApp in Zendesk Support
  • Setting up your public Facebook channel
  • Setting brand for your Facebook channel
  • Setting up your public Twitter channel
  • Adding Facebook Messenger channels to the Zendesk Agent Workspace
  • Setting brand for your Twitter channel
  • Adding Twitter DM channels to the Zendesk Agent Workspace
  • Zendesk for Twitter advanced search operators
  • Adding WhatsApp channels to the Zendesk Agent Workspace
  • Using social messaging channels (standard agent interface)
  • Adding WeChat channels to the Zendesk Agent Workspace
  • Adding LINE channels to the Zendesk Agent Workspace
  • Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
  • Migrating social messaging channels to the Zendesk Agent Workspace
  • Adding Sunshine Conversations channels to the Zendesk Agent Workspace
  • Social messaging resources
  • About messaging channels for the Zendesk Agent Workspace
  • Reauthorizing the connection between Zendesk Support and your Facebook pages
  • Linking social channels to a Web Widget
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
  • Adding social media buttons to your emails
  • Reporting for social messaging
  • Sending automatic responses to social messages
  • Setting up your LINE or WeChat channels (standard agent interface)
  • Installing and setting up social messaging channels (standard agent interface)
  • Setting up your WhatsApp channel (standard agent interface)
  • Welcome to WhatsApp in Zendesk Support
  • Setting up your public Facebook channel
  • Setting brand for your Facebook channel
  • Setting up your public Twitter channel
  • Adding Facebook Messenger channels to the Zendesk Agent Workspace
  • Setting brand for your Twitter channel
  • Adding Twitter DM channels to the Zendesk Agent Workspace
  • Zendesk for Twitter advanced search operators
  • Adding WhatsApp channels to the Zendesk Agent Workspace
  • Using social messaging channels (standard agent interface)
  • Adding WeChat channels to the Zendesk Agent Workspace
  • Adding LINE channels to the Zendesk Agent Workspace
  • Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
  • Migrating social messaging channels to the Zendesk Agent Workspace
  • Adding Sunshine Conversations channels to the Zendesk Agent Workspace
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