Live support & messaging channels
- Chat vs messaging - the admin & agent perspective
- Maximizing the pre-chat form
- Improving agent efficiency using Chat shortcuts
- Integrate your phone support strategy
- Chat vs. messaging - the customer's perspective
- Best practices for chat etiquette
- Busy season tips: Chat your way to better CX
- Mitigating and addressing abandoned calls in Talk
- Helpful Chat triggers
- Chat vs messaging - the admin & agent perspective
- Maximizing the pre-chat form
- Improving agent efficiency using Chat shortcuts
- Integrate your phone support strategy
- Chat vs. messaging - the customer's perspective
- Best practices for chat etiquette
- Busy season tips: Chat your way to better CX
- Mitigating and addressing abandoned calls in Talk
- Helpful Chat triggers