{"showBanner":false,"urlFilters":["/community/"],"type":"warning","title":"Service Incident","content":"An error occurred last week resulting in the deletion of many community posts. Restoration efforts are underway, but posts could be missing for several days. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/community/posts/4414461584794-Service-incident-missing-community-posts-and-comments","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Zendesk Suite
  3. Zendesk from home 🎥
  4. Self-service best practices
  1. Zendesk help
  2. Zendesk Suite
  3. Zendesk from home 🎥
  4. Self-service best practices

Self-service best practices

  • Navigating the Zendesk Help Center 🗺️
  • Managing your help center content 🗂
  • Why adopt a self-service strategy? 💻
  • Waarom gebruikmaken van “content cues”? 🤔
  • Organizing your help center 🧹
  • Tips for writing help center articles 📝
  • Busy season tips: Automate answers with AI 🤖
  • Busy season tips: Make the most of self-service 💪
  • Creating articles with the Knowledge Capture app📝
  • Sharing articles with end-users using the Knowledge Capture app🤝
  • Promoting self-service 🙌
  • Using the Knowledge Capture app to flag help center articles🚩
  • Designing articles for Answer Bot ⭐️
  • Navigating the Zendesk Help Center 🗺️
  • Managing your help center content 🗂
  • Why adopt a self-service strategy? 💻
  • Waarom gebruikmaken van “content cues”? 🤔
  • Organizing your help center 🧹
  • Tips for writing help center articles 📝
  • Busy season tips: Automate answers with AI 🤖
  • Busy season tips: Make the most of self-service 💪
  • Creating articles with the Knowledge Capture app📝
  • Sharing articles with end-users using the Knowledge Capture app🤝
  • Promoting self-service 🙌
  • Using the Knowledge Capture app to flag help center articles🚩
  • Designing articles for Answer Bot ⭐️
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