Recent searches


No recent searches

Account settings of the ticketing system

Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.


How do I remove the Zendesk logo?

Question How do I remove the Zendesk logo? Can this branding be removed? Answer Note: The ability to remove brandin...

Edited Jan 19, 2024

0 votes  ·  4 comments

0

Votes

4

Comments


I am trying to sign in on the mobile app and it is asking for my domain

Issue symptoms I tried to log in on the mobile app, but it asks me for my sign-in, and I don't know where to find it....

Edited Dec 14, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


I cannot apply macros, or this error appears: No plain text comment available

Issue symptom I use macros in the Zendesk Support mobile app on iOS or Android. My macros do not show in the Message ...

Edited Sep 27, 2024

8 votes  ·  0 comments

8

Votes

0

Comments


Why can't I create customer lists?

Question I read this article: Creating and using customer lists, but I cannot locate this feature within my account. ...

Edited Oct 18, 2024

1 vote  ·  5 comments

1

Vote

5

Comments


Is it possible to add a locally saved image to my agent signature?

Question Can I use an image saved locally on my computer in my agent signature? Answer No, it is not possible to use ...

Edited Jan 19, 2024

2 votes  ·  3 comments

2

Votes

3

Comments


Can I use my old subdomain for my new account?

Question Can I use my old subdomain for my new account? I created multiple trials for my business and would like to u...

Edited Jan 19, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Error message: "Failed to update customer settings"

Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist ...

Edited Jan 19, 2024

2 votes  ·  0 comments

2

Votes

0

Comments


Troubleshooting agent collision in Play mode

This article contains a few scenarios in which an agent in Guided mode may serve a ticket that already has someone o...

Edited Oct 23, 2024

1 vote  ·  4 comments

1

Vote

4

Comments


Is there a dark mode for Zendesk Support?

Question Is there a dark mode for Zendesk Support? Answer There is no standard dark mode for Support on desktop. Inst...

Edited Nov 21, 2024

71 votes  ·  74 comments

71

Votes

74

Comments


How can I add a hyperlink or image to my signature?

Question How can I add a hyperlink or image to my signature? Answer Use Markdown formatting to add images and hyperli...

Edited Mar 26, 2024

4 votes  ·  41 comments

4

Votes

41

Comments


Where is the data export option?

Question I want to export ticket data from my account, but I can't find the option in Admin Center. Where can I find ...

Edited Jun 27, 2024

4 votes  ·  3 comments

4

Votes

3

Comments