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  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Tickets
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Tickets

Tickets

Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support

  • What does the cause of suspension message “Received from support address” mean?
  • Why do I see duplicated tickets in my account?
  • I'm unable to edit the ticket subject
  • Why can't I access this ticket?
  • Can I automatically CC all users in an organization?
  • Can I restrict a ticket form to agents in a specific group?
  • Can I create a view that shows duplicated tickets?
  • Is it possible to add more than one requester to a ticket?
  • How can I tell what version of CCs I am using on my account?
  • One admin's name is appearing on all ticket events
  • Inline images not displaying for agents in tickets
  • What is the third party system option in a ticket sharing setup?
  • Ticket timestamps in the conversations view are different from the events view
  • Can I change the priority level of the email notifications sent from my ticket updates?
  • Why do tags disappear when an agent updates the ticket?
  • I can't reset the order of tickets in my view after selecting a column header
  • How was that ticket created?
  • How many files can customers attach to a ticket through the web form?
  • Can I require a field to be set before moving to a status other than solved?
  • Can I view the IP address and other detailed user information from within a ticket?
  • How can I view the original recipients of a ticket I received in Zendesk Support?
  • Where can I use Markdown and HTML in Zendesk Support?
  • Can I bulk create tickets to email my users?
  • How can the follow-up tickets retain the ticket assignee?
  • How can I bulk delete spam tickets in Zendesk?
  • How do I forward tickets to an external user?
  • Suspension of emails from system users (mail-daemon@, postmaster@)
  • Why does my new ticket field not appear on my ticket form?
  • Can I edit the suspended tickets view?
  • Can I add custom ticket statuses?
  • What does the cause of suspension message “Received from support address” mean?
  • Why do I see duplicated tickets in my account?
  • I'm unable to edit the ticket subject
  • Why can't I access this ticket?
  • Can I automatically CC all users in an organization?
  • Can I restrict a ticket form to agents in a specific group?
  • Can I create a view that shows duplicated tickets?
  • Is it possible to add more than one requester to a ticket?
  • How can I tell what version of CCs I am using on my account?
  • One admin's name is appearing on all ticket events
  • Inline images not displaying for agents in tickets
  • What is the third party system option in a ticket sharing setup?
  • Ticket timestamps in the conversations view are different from the events view
  • Can I change the priority level of the email notifications sent from my ticket updates?
  • Why do tags disappear when an agent updates the ticket?
  • I can't reset the order of tickets in my view after selecting a column header
  • How was that ticket created?
  • How many files can customers attach to a ticket through the web form?
  • Can I require a field to be set before moving to a status other than solved?
  • Can I view the IP address and other detailed user information from within a ticket?
  • How can I view the original recipients of a ticket I received in Zendesk Support?
  • Where can I use Markdown and HTML in Zendesk Support?
  • Can I bulk create tickets to email my users?
  • How can the follow-up tickets retain the ticket assignee?
  • How can I bulk delete spam tickets in Zendesk?
  • How do I forward tickets to an external user?
  • Suspension of emails from system users (mail-daemon@, postmaster@)
  • Why does my new ticket field not appear on my ticket form?
  • Can I edit the suspended tickets view?
  • Can I add custom ticket statuses?
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