Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- What does the cause of suspension message “Received from support address” mean?
- Why do I see duplicated tickets in my account?
- I'm unable to edit the ticket subject
- Why can't I access this ticket?
- Can I automatically CC all users in an organization?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Is it possible to add more than one requester to a ticket?
- How can I tell what version of CCs I am using on my account?
- One admin's name is appearing on all ticket events
- Inline images not displaying for agents in tickets
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to an external user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?
- What does the cause of suspension message “Received from support address” mean?
- Why do I see duplicated tickets in my account?
- I'm unable to edit the ticket subject
- Why can't I access this ticket?
- Can I automatically CC all users in an organization?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Is it possible to add more than one requester to a ticket?
- How can I tell what version of CCs I am using on my account?
- One admin's name is appearing on all ticket events
- Inline images not displaying for agents in tickets
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to an external user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?