Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- Recipe: Setting a reminder for your side conversation
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to a non-Support user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- Recipe: Setting a reminder for your side conversation
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to a non-Support user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?