General questions and issues about tickets
General questions about tickets. Content that helps solve issues regarding tickets such as events, timestamps, tags, ticket errors, public and internal notes, ticket submission, play mode, ticket types, side conversations and ticket workflows.
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Sometimes line-breaks aren’t included when I apply macros
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- Why do tags disappear when an agent updates the ticket?
- How was that ticket created?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How do I make a reopened ticket unassigned?
- How do Support tags and Chat tags interact?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?
- Can customers see private notes?
- Why do I receive tickets with "No content" in the subject or description?
- Why don't timestamps in the agent interface always match the UTC timestamp?
- Why is the customer's reply not changing the ticket status to open?
- How can I troubleshoot ticket submission issues?
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Sometimes line-breaks aren’t included when I apply macros
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- How can I create reminders on tickets that are on-hold?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- Why do I see duplicated tickets in my account?
- Why can't I access this ticket?
- How can I automatically set a tag on incoming tickets?
- Why are tickets solved immediately after I create them?
- One admin's name is appearing on all ticket events
- Ticket timestamps in the conversations view are different from the events view
- Why do tags disappear when an agent updates the ticket?
- How was that ticket created?
- Can I view the IP address and other detailed user information from within a ticket?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How do I make a reopened ticket unassigned?
- How do Support tags and Chat tags interact?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?
- Can customers see private notes?
- Why do I receive tickets with "No content" in the subject or description?
- Why don't timestamps in the agent interface always match the UTC timestamp?
- Why is the customer's reply not changing the ticket status to open?
- How can I troubleshoot ticket submission issues?