Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- Why is my full JSON export not a valid JSON?
- How can I create reminders on tickets that are on-hold?
- How can I remove the Due date on a Task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- What does the cause of suspension message “Received from support address” mean?
- Why do I see duplicated tickets in my account?
- I'm unable to edit the ticket subject
- Why can't I access this ticket?
- Can I automatically CC all users in an organization?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Is it possible to add more than one requester to a ticket?
- How can I tell what version of CCs I am using on my account?
- One admin's name is appearing on all ticket events
- Inline images not displaying for agents in tickets
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- Why is my full JSON export not a valid JSON?
- How can I create reminders on tickets that are on-hold?
- How can I remove the Due date on a Task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Error: "Access denied" when selecting satisfaction placeholder link within a ticket
- What does the cause of suspension message “Received from support address” mean?
- Why do I see duplicated tickets in my account?
- I'm unable to edit the ticket subject
- Why can't I access this ticket?
- Can I automatically CC all users in an organization?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- Is it possible to add more than one requester to a ticket?
- How can I tell what version of CCs I am using on my account?
- One admin's name is appearing on all ticket events
- Inline images not displaying for agents in tickets
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- How was that ticket created?
- How many files can customers attach to a ticket through the web form?
- Can I require a field to be set before moving to a status other than solved?
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?