Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to an external user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?
- Can I delete comments in my tickets?
- How do I add images into the body of a ticket?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How do I find the ID of a ticket form?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- How can I add additional ticket type options?
- HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures
- Can I view the IP address and other detailed user information from within a ticket?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- Can I bulk create tickets to email my users?
- How can the follow-up tickets retain the ticket assignee?
- How can I bulk delete spam tickets in Zendesk?
- How do I forward tickets to an external user?
- Suspension of emails from system users (mail-daemon@, postmaster@)
- Why does my new ticket field not appear on my ticket form?
- Can I edit the suspended tickets view?
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?
- Can I delete comments in my tickets?
- How do I add images into the body of a ticket?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How do I find the ID of a ticket form?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- How can I add additional ticket type options?
- HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures