Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?
- Can I delete comments in my tickets?
- How do I add images into the body of a ticket?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How do I find the ID of a ticket form?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- How can I add additional ticket type options?
- HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures
- Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
- Why can customers see the agent's full name in email notifications?
- Can I prevent customers from adding people to CCs?
- When does the requester field show in a ticket?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?
- Why doesn't the year show in my view?
- Suspended ticket could not be recovered error
- Can customers see private notes?
- Can I add custom ticket statuses?
- What are my ticket export options?
- How do I make a reopened ticket unassigned?
- Why do solved tickets change to a closed status?
- Can I have multiple agent signatures?
- How do Support tags and Chat tags interact?
- How do I reorder ticket fields?
- Can I change the attachment size limit in ticket comments?
- Can I create a view of tickets I'm CC'd on?
- Can I export a select group of tickets to a CSV file?
- How can I remove attachments from tickets?
- Can I delete comments in my tickets?
- How do I add images into the body of a ticket?
- Ticket not saved: A change was made to this ticket as your update was being saved
- Can I stop a ticket from closing after 28 days?
- How do I find the ID of a ticket form?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- How can I add additional ticket type options?
- HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures
- Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
- Why can customers see the agent's full name in email notifications?
- Can I prevent customers from adding people to CCs?
- When does the requester field show in a ticket?
- How to troubleshoot issues with tickets
- Why are end-user comments showing up as internal notes?
- How can I retrieve the group ID in Support?
- Why doesn't the year show in my view?
- Suspended ticket could not be recovered error
- Can customers see private notes?