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  2. Support
  3. Advice and troubleshooting
  4. Tickets
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Tickets

Tickets

Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support

  • Can I add custom ticket statuses?
  • What are my ticket export options?
  • How do I make a reopened ticket unassigned?
  • Why do solved tickets change to a closed status?
  • Can I have multiple agent signatures?
  • How do Support tags and Chat tags interact?
  • How do I reorder ticket fields?
  • Can I change the attachment size limit in ticket comments?
  • Can I create a view of tickets I'm CC'd on? 
  • Can I export a select group of tickets to a CSV file?
  • How can I remove attachments from tickets?
  • Can I delete comments in my tickets?
  • How do I add images into the body of a ticket?
  • Ticket not saved: A change was made to this ticket as your update was being saved
  • Can I stop a ticket from closing after 28 days?
  • How do I find the ID of a ticket form?
  • Can I edit a ticket comment once it has been added to a ticket?
  • Can I edit closed tickets?
  • How can I add additional ticket type options?
  • HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures
  • Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
  • Why can customers see the agent's full name in email notifications?
  • Can I prevent customers from adding people to CCs?
  • When does the requester field show in a ticket?
  • How to troubleshoot issues with tickets
  • Why are end-user comments showing up as internal notes?
  • How can I retrieve the group ID in Support?
  • Why doesn't the year show in my view?
  • Suspended ticket could not be recovered error
  • Can customers see private notes?
  • Can I add custom ticket statuses?
  • What are my ticket export options?
  • How do I make a reopened ticket unassigned?
  • Why do solved tickets change to a closed status?
  • Can I have multiple agent signatures?
  • How do Support tags and Chat tags interact?
  • How do I reorder ticket fields?
  • Can I change the attachment size limit in ticket comments?
  • Can I create a view of tickets I'm CC'd on? 
  • Can I export a select group of tickets to a CSV file?
  • How can I remove attachments from tickets?
  • Can I delete comments in my tickets?
  • How do I add images into the body of a ticket?
  • Ticket not saved: A change was made to this ticket as your update was being saved
  • Can I stop a ticket from closing after 28 days?
  • How do I find the ID of a ticket form?
  • Can I edit a ticket comment once it has been added to a ticket?
  • Can I edit closed tickets?
  • How can I add additional ticket type options?
  • HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures
  • Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
  • Why can customers see the agent's full name in email notifications?
  • Can I prevent customers from adding people to CCs?
  • When does the requester field show in a ticket?
  • How to troubleshoot issues with tickets
  • Why are end-user comments showing up as internal notes?
  • How can I retrieve the group ID in Support?
  • Why doesn't the year show in my view?
  • Suspended ticket could not be recovered error
  • Can customers see private notes?
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