{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Web Widget (Classic)
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Web Widget (Classic)

Web Widget (Classic)

Articles about Web Widget issues, questions and customizations

  • Why does the Web Widget (Classic) display no results when attempting to search?
  • Why isn't my Web Widget (Classic) appearing in the Help Center?
  • How do I change the color of the legacy Chat widget and Web Widget (Classic)?
  • Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
  • How do I change or set the language in the widget on my website?
  • How do I remove the Zendesk logo?
  • Using z-index in the Web Widget (Classic)
  • Web Widget (Classic) Performance FAQs
  • How do I remove the Zendesk logo from the widget? (Enterprise)
  • How can I combine Web Widget (Classic) API workflows?
  • How can I enable or disable certain Web Widget (Classic) components on different pages of my site?
  • Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?
  • How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?
  • The Zendesk Widget is slowing down my website speed and load time
  • What is the difference between the contact form and the offline form?
  • Web Widget (Classic) error: There was an error processing your request. Please try again later
  • How do I show the Web Widget (Classic) on click?
  • Can I decide when the Web Widget (Classic) is visible on the page?
  • Which Zendesk widget do I have with my account and website?
  • How do I customize the widget to offer the right features and contact options to my customers?
  • When searching within the Web Widget (Classic), why do results return articles in another language?
  • How do I remove our phone number from the Web Widget?
  • How do I prefill the user contact form in the Web Widget (Classic)?
  • What language do my customers see the widget in on my website?
  • How can I find the widget code on my website?
  • Options for displaying the Web Widget (Classic) and customization
  • How do I change the text on the widget button on my website?
  • How do I re-position the Web Widget (Classic) or Chat widget on my website?
  • How do I change the shape and size of the Zendesk widget?
  • How can I customize the widget to automatically open when the page loads?
  • Why does the Web Widget (Classic) display no results when attempting to search?
  • Why isn't my Web Widget (Classic) appearing in the Help Center?
  • How do I change the color of the legacy Chat widget and Web Widget (Classic)?
  • Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
  • How do I change or set the language in the widget on my website?
  • How do I remove the Zendesk logo?
  • Using z-index in the Web Widget (Classic)
  • Web Widget (Classic) Performance FAQs
  • How do I remove the Zendesk logo from the widget? (Enterprise)
  • How can I combine Web Widget (Classic) API workflows?
  • How can I enable or disable certain Web Widget (Classic) components on different pages of my site?
  • Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?
  • How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?
  • The Zendesk Widget is slowing down my website speed and load time
  • What is the difference between the contact form and the offline form?
  • Web Widget (Classic) error: There was an error processing your request. Please try again later
  • How do I show the Web Widget (Classic) on click?
  • Can I decide when the Web Widget (Classic) is visible on the page?
  • Which Zendesk widget do I have with my account and website?
  • How do I customize the widget to offer the right features and contact options to my customers?
  • When searching within the Web Widget (Classic), why do results return articles in another language?
  • How do I remove our phone number from the Web Widget?
  • How do I prefill the user contact form in the Web Widget (Classic)?
  • What language do my customers see the widget in on my website?
  • How can I find the widget code on my website?
  • Options for displaying the Web Widget (Classic) and customization
  • How do I change the text on the widget button on my website?
  • How do I re-position the Web Widget (Classic) or Chat widget on my website?
  • How do I change the shape and size of the Zendesk widget?
  • How can I customize the widget to automatically open when the page loads?
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