Agent guide for Talk
- Setting your Talk agent state
- Setting up your browser or phone for calls
- Pausing and resuming call recordings with agent recording controls
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
- Making outbound calls
- Putting calls on hold or mute
- Transferring calls
- Returning callback requests (Talk Professional and Enterprise)
- Ending Talk calls
- Adding a third-party to a conference call
- Setting your Talk agent state
- Setting up your browser or phone for calls
- Pausing and resuming call recordings with agent recording controls
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
- Making outbound calls
- Putting calls on hold or mute
- Transferring calls
- Returning callback requests (Talk Professional and Enterprise)
- Ending Talk calls
- Adding a third-party to a conference call