{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Talk
  3. Using Talk for voice
  4. Agent guide for Talk
  1. Zendesk help
  2. Talk
  3. Using Talk for voice
  4. Agent guide for Talk

Agent guide for Talk

  • Setting your Talk agent state
  • Setting up your browser or phone for calls
  • Pausing and resuming call recordings with agent recording controls
  • Receiving and making calls in Zendesk Talk
  • Receiving incoming calls
  • Making outbound calls
  • Putting calls on hold or mute
  • Transferring calls
  • Returning callback requests (Talk Professional and Enterprise)
  • Ending Talk calls
  • Adding a third-party to a conference call
  • Setting your Talk agent state
  • Setting up your browser or phone for calls
  • Pausing and resuming call recordings with agent recording controls
  • Receiving and making calls in Zendesk Talk
  • Receiving incoming calls
  • Making outbound calls
  • Putting calls on hold or mute
  • Transferring calls
  • Returning callback requests (Talk Professional and Enterprise)
  • Ending Talk calls
  • Adding a third-party to a conference call
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