Recent searches


No recent searches

AI agent basics


About AI agents

AI agents are the next generation of AI-powered bots that automate and resolve your customers’ issues across servic...

Edited Feb 05, 2025

16 votes  ·  0 comments

16

Votes

0

Comments


Monitoring automated resolution usage in the dashboard

You can track your automated resolution usage, which can help you determine whether your plan-based a...

Edited Feb 25, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


AI agent resources

What's my plan? This article contains resources for setting up and using Zendesk AI agents, including ...

Edited Feb 03, 2025

11 votes  ·  10 comments

11

Votes

10

Comments


Getting started with AI agents - Essential

This functionality is part of AI agents - Essential. AI agents are the next generation of AI-powered bots th...

Edited Feb 03, 2025

3 votes  ·  0 comments

3

Votes

0

Comments


Understanding chatbot options in your Zendesk account

This functionality is part of AI agents. When a customer needs help, they want it ASAP, but most organizations do...

Edited Feb 04, 2025

0 votes  ·  6 comments

0

Votes

6

Comments


Understanding everywhere you can use AI agents

What's my plan? This functionality is part of AI agents. AI agents are available in a number of Zendesk product...

Edited Feb 06, 2025

2 votes  ·  13 comments

2

Votes

13

Comments


About automated resolutions for AI agents

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Feb 05, 2025

17 votes  ·  13 comments

17

Votes

13

Comments


Managing your automated resolutions

This functionality is part of AI agents. Zendesk measures your usage of essential and advanced AI agents by c...

Edited Feb 25, 2025

8 votes  ·  0 comments

8

Votes

0

Comments


Turning off automated resolution features

This functionality is part of AI agents. You can manage automated resolutions usage for essential and advance...

Edited Feb 25, 2025

0 votes  ·  4 comments

0

Votes

4

Comments


Moving to automated resolutions from existing bot pricing plans

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Nov 13, 2024

8 votes  ·  0 comments

8

Votes

0

Comments


About Answer Bot resolutions (Legacy Support and Support Suite plans)

What's my plan? As of November 6, 2024, legacy Support and Support Suite accounts have ...

Edited Nov 13, 2024

5 votes  ·  9 comments

5

Votes

9

Comments