Working with articles in the knowledge base

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Working with articles in the knowledge base

Translating articles in your help center using AI (EAP)

The features described in this article are currently available in an early access program (EAP)...

Edited Mar 05, 2025

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5 strategies for building up your help center content for AI

Suite All plans Support with Guide all plans Over time, the best strategy for building a so...

Edited Mar 06, 2025

1 vote · 2 comments

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Creating and editing articles in the knowledge base

What's my plan? Suite All plans Support with Guide all plans Guide admins can create new ar...

Edited Mar 06, 2025

32 votes · 51 comments

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Previewing articles as you edit in the knowledge base

What's my plan? Suite All plans Support with Guide all plans When creating and editing artic...

Edited Mar 06, 2025

0 votes · 2 comments

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Using generative AI to expand and enhance help center content

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in thi...

Edited Mar 05, 2025

3 votes · 7 comments

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Working with attachments in the media library

What's my plan? Suite All plans Support with Guide all plans When you attach media to an ar...

Edited Mar 06, 2025

1 vote · 9 comments

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Attaching media to articles

What's my plan? Suite All plans Support with Guide all plans You can attach media (for exam...

Edited Mar 06, 2025

0 votes · 12 comments

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Supported help center styles for third-party document types

You can copy and paste content from third-party document types such as Google docs and Microsoft Word into your hel...

Edited Mar 06, 2025

1 vote · 1 comment

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Resources for reusing content with content blocks

Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blocks let you cre...

Edited Mar 06, 2025

6 votes · 41 comments

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Creating and inserting reusable information with content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content b...

Edited Mar 06, 2025

0 votes · 59 comments

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Editing content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you...

Edited Mar 06, 2025

0 votes · 8 comments

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Removing content blocks from articles and your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you...

Edited Mar 06, 2025

1 vote · 3 comments

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Viewing the content blocks list

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise If you ar...

Edited Mar 06, 2025

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Viewing content tags and tagged content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 06, 2025

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Creating content tags for content collections

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 06, 2025

0 votes · 1 comment

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Creating accessible help center content

Creating help center content that is accessible and easy to use by everyone, including those who rely on assistive t...

Edited Mar 06, 2025

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Working with images in the media library

What's my plan? Suite All plans Support with Guide all plans The media library is availab...

Edited Mar 06, 2025

1 vote · 44 comments

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About content tags

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

6 votes · 39 comments

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Adding content tags to group related articles

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

0 votes · 19 comments

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Managing content tags

Content tags are descriptive terms that you can assign to articles and posts to group them by a common attribute. I...

Edited Mar 06, 2025

2 votes · 4 comments

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Allowing agents to update content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content block...

Edited Mar 06, 2025

0 votes · 5 comments

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Using content blocks in translated articles

You can configure your help center to support multiple languages (see Localizing help center content) and then add t...

Edited Mar 06, 2025

2 votes · 5 comments

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Scheduling articles for publishing and unpublishing

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick L...

Edited Mar 06, 2025

4 votes · 6 comments

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Working with drafts in the knowledge base

What's my plan? On non-Enterprise plans, you can create draft articles for new content. Draft articles are ...

Edited Nov 12, 2024

2 votes · 8 comments

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Understanding Content Cues