Using Chat
Articles about using Zendesk Chat for agents
- Is it possible to choose a department when submitting an offline message?
- What happens when the operating hours end and I still have an active chat?
- I can't sign into the Chat mobile app
- How can I simulate a chat for testing?
- Why do I keep receiving chats with no customer email or phone number?
- I don't receive Chat notifications on Microsoft Edge
- Can I get desktop notifications for Chat?
- Troubleshooting your Chat connection
- I'm having trouble updating my Chat avatar
- Which agent is assigned a chat ticket when multiple agents helped on the same chat?
- What is the agent experience with assigned and broadcast chat routing?
- When do chats time out?
- Why does Chat update the assignee or group of an ended chat?
- Can I end a chat session with a Chat trigger?
- Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?
- How does the Chat mobile app work?
- How can I fix "Zendesk Chat is not enabled for you" error?
- Is it possible to delay the chat widget from popping up?
- How can I send chat transcripts manually?
- Why can my customers still chat after all agents have gone offline?
- With the Zendesk Agent Workspace, is it possible to serve chats from the dashboard?
- How does Google Translate work with Chat?
- Why do missed chats have different ticket timestamps?
- Can I reapply the department after a timed-out chat visitor reconnects?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- How do I upgrade my Legacy Chat account to the most current version?
- Is it possible to choose a department when submitting an offline message?
- What happens when the operating hours end and I still have an active chat?
- I can't sign into the Chat mobile app
- How can I simulate a chat for testing?
- Why do I keep receiving chats with no customer email or phone number?
- I don't receive Chat notifications on Microsoft Edge
- Can I get desktop notifications for Chat?
- Troubleshooting your Chat connection
- I'm having trouble updating my Chat avatar
- Which agent is assigned a chat ticket when multiple agents helped on the same chat?
- What is the agent experience with assigned and broadcast chat routing?
- When do chats time out?
- Why does Chat update the assignee or group of an ended chat?
- Can I end a chat session with a Chat trigger?
- Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?
- How does the Chat mobile app work?
- How can I fix "Zendesk Chat is not enabled for you" error?
- Is it possible to delay the chat widget from popping up?
- How can I send chat transcripts manually?
- Why can my customers still chat after all agents have gone offline?
- With the Zendesk Agent Workspace, is it possible to serve chats from the dashboard?
- How does Google Translate work with Chat?
- Why do missed chats have different ticket timestamps?
- Can I reapply the department after a timed-out chat visitor reconnects?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- How do I upgrade my Legacy Chat account to the most current version?