{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Using Chat
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Using Chat

Using Chat

Articles about using Zendesk Chat for agents

  • Is it possible to choose a department when submitting an offline message?
  • What happens when the operating hours end and I still have an active chat?
  • I can't sign into the Chat mobile app
  • How can I simulate a chat for testing?
  • Why do I keep receiving chats with no customer email or phone number?
  • I don't receive Chat notifications on Microsoft Edge
  • Can I get desktop notifications for Chat?
  • Troubleshooting your Chat connection
  • Can I use live chat on my WordPress website?
  • I'm having trouble updating my Chat avatar
  • Which agent is assigned a chat ticket when multiple agents helped on the same chat?
  • What is the agent experience with assigned and broadcast chat routing?
  • When do chats time out?
  • Why does Chat update the assignee or group of an ended chat?
  • Can I end a chat session with a Chat trigger?
  • Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?
  • How does the Chat mobile app work?
  • How can I fix "Zendesk Chat is not enabled for you" error?
  • Is it possible to delay the chat widget from popping up?
  • How can I send chat transcripts manually?
  • Why can my customers still chat after all agents have gone offline?
  • With the Zendesk Agent Workspace, is it possible to serve chats from the dashboard?
  • How does Google Translate work with Chat?
  • Why do missed chats have different ticket timestamps?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
  • How do I upgrade my Legacy Chat account to the most current version?
  • Is it possible to choose a department when submitting an offline message?
  • What happens when the operating hours end and I still have an active chat?
  • I can't sign into the Chat mobile app
  • How can I simulate a chat for testing?
  • Why do I keep receiving chats with no customer email or phone number?
  • I don't receive Chat notifications on Microsoft Edge
  • Can I get desktop notifications for Chat?
  • Troubleshooting your Chat connection
  • Can I use live chat on my WordPress website?
  • I'm having trouble updating my Chat avatar
  • Which agent is assigned a chat ticket when multiple agents helped on the same chat?
  • What is the agent experience with assigned and broadcast chat routing?
  • When do chats time out?
  • Why does Chat update the assignee or group of an ended chat?
  • Can I end a chat session with a Chat trigger?
  • Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?
  • How does the Chat mobile app work?
  • How can I fix "Zendesk Chat is not enabled for you" error?
  • Is it possible to delay the chat widget from popping up?
  • How can I send chat transcripts manually?
  • Why can my customers still chat after all agents have gone offline?
  • With the Zendesk Agent Workspace, is it possible to serve chats from the dashboard?
  • How does Google Translate work with Chat?
  • Why do missed chats have different ticket timestamps?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
  • How do I upgrade my Legacy Chat account to the most current version?
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