Advice and troubleshooting
Explore billing
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Can I trial Zendesk Explore before purchasing it?
- What happens when my Explore trial expires?
Explore basics
- Does the first reply time reply take into account business hours?
- Why do I receive a “Network error” in my query?
- Why do I see discrepancies between Insights and Explore?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- Which time zone does Zendesk Explore use?
Publishing and sharing dashboards
- Can I share queries with people outside of Zendesk?
- How do I add a date in Explore scheduled dashboard deliveries?
- Why do I see the error message: “The Dashboard does not exist or is not public. Contact your dashboard designer”?
- Can I export just one tab of an Explore dashboard?
- Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
Viewing and using dashboards
- Why don't I see a Guide Dashboard in Explore?
- What language will my Explore report be displayed in?
- Why can't I see the most recent month on the "Tickets created by month/year" report?
- Why does my data change for dates in the past?
- Will the default dashboard data reflect my account's business hours?
Building and customizing queries
- Can I report on side conversations?
- What does the "Null" option mean in my Explore filter?
- Why don't attribute filters show all values available on my Explore query?
- Why isn't a ticket counted in an SLA query even if it has an SLA policy applied?
- Can I report on the ticket description field?
Writing formulas and performing calculations
- Where do I manage or create custom metrics and attributes?
- How do I add a column in my query for the result path calculation?
- How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
- How can I alter the date format in datatips?
- Why is my query incorrectly reporting on the group that made an update to a ticket?