Advice and troubleshooting
Explore billing
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Can I trial Zendesk Explore before purchasing it?
- What happens when my Explore trial expires?
Explore basics
- How do I find an attribute value to use in an Explore formula?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- What is the difference between Backlog recorded and Backlog end of period?
- Does the first reply time reply take into account business hours?
Publishing and sharing dashboards
- Error: The dashboard does not exist or is not public
- Can I share reports with people outside of Zendesk?
- How do I add a date in Explore scheduled dashboard deliveries?
- Can I export just one tab of an Explore dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
Viewing and using dashboards
- Explore error: "Network error" when selecting a dashboard data filter
- Why is the "First reply time" higher than the "Full resolution time" on my Support dashboard?
- Why can't I use drill in to see my agents' live status?
- Why does the Explore live dashboard show 0 Chat agents when filtering by Chat department?
- Why don’t the call legs add up to the number of calls in Explore?
Building and customizing reports
- What does Ticket status - Unsorted mean?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- Why is drill-in not working in my Explore report?
- Conditional formatting doesn't change the color of the cells
Writing formulas and performing calculations
- How do I find the right value to use with the "Changes - Previous/New value" attribute?
- My custom ticket field attribute is not returning any results
- Where do I manage or create custom metrics and attributes?
- How do I add a column in my report for the result path calculation?
- How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?