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Support Professional and Enterprise resources
Using User / Organization Tags to Set Drop-Down Ticket Fields
Top feature recommendations for business-to-consumer (B2C) support
Top feature recommendations for business-to-business (B2B) support
Zendesk terminology for Freshdesk users
See all 21 articles
Multibrand resources
About system ticket rules
About ticket fields
Modifying closed tickets
About open vs. pending and on-hold tickets
See all 33 articles
About form ticket statuses
Creating multiple ticket forms
Activating custom ticket statuses
Viewing your ticket fields
About custom field types
See all 38 articles
CCs and followers resources
Personalizing intelligent triage by creating custom intents (EAP)
Configuring side conversation child ticket settings
Turning on quick answers for Agent Workspace
Turning on suggested first replies
See all 47 articles
Analyzing the metrics that matter to improve customer support
Managing your CSAT survey, channels, and rules
Sending a CSAT survey to your customers
About SLA policies and how they work
Defining SLA policies
See all 27 articles
Documentation resources for the Zendesk Agent Workspace
Resources for upgrading to the Zendesk Agent Workspace
Migrating to the Zendesk Agent Workspace
Activating and deactivating the Zendesk Agent Workspace
Evaluating your account for upgrading to the Zendesk Agent Workspace
See all 13 articles
Using comment flags to help defend against email spoofing
Removing personally identifiable information from the audit log
Security resources for Zendesk Support
Privacy and data protection law resources for Support
Viewing the audit log for changes to your account
See all 17 articles
Translating macros using dynamic content
Configuring Zendesk Support for your locale and language
Zendesk product support by language
Zendesk language support by product
Adding multiple languages to Zendesk Support
See all 9 articles