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Explore recipes


Explore recipe: Agent interactions on tickets

What's my plan? In this recipe, you'll learn how to create a report to show the number of interactions your agents ...

Edited Jun 21, 2024

5 votes  ·  25 comments

5

Votes

25

Comments


Explore recipe: Tickets created by agents or end users

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the number of tickets being ...

Edited Jun 21, 2024

1 vote  ·  10 comments

1

Vote

10

Comments


Explore recipe: Average replies per ticket for each agent per day

What's my plan? In this Explore recipe, you'll learn how to create a report that counts the average number of repli...

Edited Oct 24, 2024

0 votes  ·  5 comments

0

Votes

5

Comments


Explore recipe: Tickets unsolved for more than three days

What's my plan? This recipe shows you how to report on the total number of tickets that have not been solved for m...

Edited Jun 21, 2024

4 votes  ·  8 comments

4

Votes

8

Comments


Explore recipe: Creating a ticket first reply date attribute

What's my plan? Explore's built-in metrics can display the amount of time it takes from tickets being created to thei...

Edited Jun 21, 2024

2 votes  ·  19 comments

2

Votes

19

Comments


Explore recipe: Ticket creation events

What's my plan? In this recipe, you'll write a report that shows ticket creation events with additional details and ...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Explore recipe: Replicating the Satisfaction tab reports in Explore

What's my plan? Before you updated to Explore, Zendesk Support contained a Satisfaction tab with reports including ...

Edited Dec 17, 2024

2 votes  ·  13 comments

2

Votes

13

Comments


Explore recipe: Custom formatting for ticket tags

What's my plan? This Explore recipe will show you how to create custom attributes to format ticket tags in differen...

Edited Jun 21, 2024

2 votes  ·  4 comments

2

Votes

4

Comments


Explore recipe: Using renamed and ordered sets to change displayed values

What's my plan? In many time-based reports, Explore uses the 24-hour clock format and you can't change this. Using ...

Edited Jun 21, 2024

2 votes  ·  3 comments

2

Votes

3

Comments


Explore recipe: Reporting on nested drop-down fields

What's my plan? In Zendesk Support, you can create custom drop-down lists that contain multiple levels of organizat...

Edited Jun 21, 2024

8 votes  ·  22 comments

8

Votes

22

Comments


Explore recipe: Conversations created each hour for the last eight hours

What's my plan? In this recipe, you'll learn how to use the information that Explore collects from the messaging cha...

Edited Jun 21, 2024

0 votes  ·  3 comments

0

Votes

3

Comments


Explore recipe: Calculating estimated cost of service

What's my plan? How much does it cost your support team to tackle questions about various issue types or how much t...

Edited Jun 21, 2024

4 votes  ·  12 comments

4

Votes

12

Comments


Explore recipe: Comparing an agent's tickets to the rest of the agent's group

What's my plan? With this recipe, you will be able to highlight an agent against the rest of the team. The article...

Edited Jun 21, 2024

2 votes  ·  12 comments

2

Votes

12

Comments


Explore recipe: Configuring clickable links to tickets and articles

What's my plan? In this recipe, you'll learn how to configure clickable links within reports for tickets and knowl...

Edited Dec 06, 2024

13 votes  ·  16 comments

13

Votes

16

Comments


Explore recipe: Finding tickets with no replies

What's my plan? There are several ways you can identify tickets with no replies. The easiest way is with Explore's ...

Edited Jun 21, 2024

4 votes  ·  12 comments

4

Votes

12

Comments


Explore recipe: Finding the agent who made the first public reply

What's my plan? In this Explore recipe, you'll learn how to use the Updates history dataset to find the first agent...

Edited Oct 22, 2024

1 vote  ·  11 comments

1

Vote

11

Comments


Explore recipe: Reporting on agent reply brackets using the Updates history dataset

What's my plan? In this Explore recipe, you'll learn how to use the Updates history dataset to report on agent repl...

Edited Jun 21, 2024

0 votes  ·  4 comments

0

Votes

4

Comments


Explore recipe: Forecasting ticket volumes by year

What's my plan? In this recipe, you'll create a report that uses your existing ticket data to forecast an estimate ...

Edited Jun 21, 2024

3 votes  ·  1 comment

3

Votes

1

Comment


Explore recipe: Bad ratings with comments

What's my plan? In this Explore recipe, you'll learn how to create a report that shows you any bad satisfaction rat...

Edited Jun 21, 2024

9 votes  ·  14 comments

9

Votes

14

Comments


Explore recipe: Daily ticket activity in the last 30 days

What's my plan? In this Explore recipe, you'll learn how to create a report that shows your daily ticket activity o...

Edited Jun 21, 2024

3 votes  ·  6 comments

3

Votes

6

Comments


Explore recipe: Inbound calls by wait time

What's my plan? This recipe helps you to create a report to measure inbound or answered voice calls by associated wai...

Edited Jun 21, 2024

2 votes  ·  4 comments

2

Votes

4

Comments


Explore recipe: Monitoring your social media channels

What's my plan? Note: Requires Zendesk Support Professional or Enterprise with the Social Messaging add-on. Wit...

Edited Jun 21, 2024

4 votes  ·  0 comments

4

Votes

0

Comments


Explore recipe: Count of agent interactions with tickets

What's my plan? In this Explore recipe, you'll learn how to create a report to show the number of tickets each of y...

Edited Feb 19, 2025

1 vote  ·  10 comments

1

Vote

10

Comments


Explore recipe: Displaying the current date in your dashboard

What's my plan? With thanks to Philippa Booth​ This report provides a quick way to display the current date on your...

Edited Jun 21, 2024

3 votes  ·  3 comments

3

Votes

3

Comments


Explore Recipe: Compare last month's tickets to the 12 month average

What's my plan? In this Explore recipe you'll learn to create a report that shows last month's ticket count compar...

Edited Jun 21, 2024

2 votes  ·  4 comments

2

Votes

4

Comments


Explore recipe: Reporting on full resolution time

What's my plan? This report shows you how to measure the amount of time between when a ticket is created to when it...

Edited Jun 21, 2024

2 votes  ·  27 comments

2

Votes

27

Comments


Explore recipe: Displaying organizations with no tickets

What's my plan? This Explore recipe shows you how to create a report showing organizations that do not have any tick...

Edited Jun 21, 2024

4 votes  ·  16 comments

4

Votes

16

Comments


Explore recipe: List of users with open tickets

What's my plan? This recipe will demonstrate how to generate a list of users who have open tickets in your account....

Edited Jun 21, 2024

3 votes  ·  1 comment

3

Votes

1

Comment


Explore recipe: Reporting on customer satisfaction by agent

What's my plan? In this Explore recipe, you'll learn how to create a report that shows your customer satisfaction r...

Edited Jun 21, 2024

2 votes  ·  12 comments

2

Votes

12

Comments


Explore recipe: Measuring chat satisfaction ratings this week

What's my plan? In this Explore recipe, you'll learn how to create a report that displays the number of Zendesk Cha...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

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0

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