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Explore recipes
Explore recipe: Agent interactions on tickets
Edited Jun 21, 2024
5 votes · 25 comments
5
Votes
25
Comments
Explore recipe: Tickets created by agents or end users
Edited Jun 21, 2024
1 vote · 10 comments
1
Vote
10
Comments
Explore recipe: Average replies per ticket for each agent per day
Edited Oct 24, 2024
0 votes · 5 comments
0
Votes
5
Comments
Explore recipe: Tickets unsolved for more than three days
Edited Jun 21, 2024
4 votes · 8 comments
4
Votes
8
Comments
Explore recipe: Creating a ticket first reply date attribute
Edited Jun 21, 2024
2 votes · 19 comments
2
Votes
19
Comments
Explore recipe: Ticket creation events
Edited Jun 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Explore recipe: Replicating the Satisfaction tab reports in Explore
Edited Dec 17, 2024
2 votes · 13 comments
2
Votes
13
Comments
Explore recipe: Custom formatting for ticket tags
Edited Jun 21, 2024
2 votes · 4 comments
2
Votes
4
Comments
Explore recipe: Using renamed and ordered sets to change displayed values
Edited Jun 21, 2024
2 votes · 3 comments
2
Votes
3
Comments
Explore recipe: Reporting on nested drop-down fields
Edited Jun 21, 2024
8 votes · 22 comments
8
Votes
22
Comments
Explore recipe: Conversations created each hour for the last eight hours
Edited Jun 21, 2024
0 votes · 3 comments
0
Votes
3
Comments
Explore recipe: Calculating estimated cost of service
Edited Jun 21, 2024
4 votes · 12 comments
4
Votes
12
Comments
Explore recipe: Comparing an agent's tickets to the rest of the agent's group
Edited Jun 21, 2024
2 votes · 12 comments
2
Votes
12
Comments
Explore recipe: Configuring clickable links to tickets and articles
Edited Dec 06, 2024
13 votes · 16 comments
13
Votes
16
Comments
Explore recipe: Finding tickets with no replies
Edited Jun 21, 2024
4 votes · 12 comments
4
Votes
12
Comments
Explore recipe: Finding the agent who made the first public reply
Edited Oct 22, 2024
1 vote · 11 comments
1
Vote
11
Comments
Explore recipe: Reporting on agent reply brackets using the Updates history dataset
Edited Jun 21, 2024
0 votes · 4 comments
0
Votes
4
Comments
Explore recipe: Forecasting ticket volumes by year
Edited Jun 21, 2024
3 votes · 1 comment
3
Votes
1
Comment
Explore recipe: Bad ratings with comments
Edited Jun 21, 2024
9 votes · 14 comments
9
Votes
14
Comments
Explore recipe: Daily ticket activity in the last 30 days
Edited Jun 21, 2024
3 votes · 6 comments
3
Votes
6
Comments
Explore recipe: Inbound calls by wait time
Edited Jun 21, 2024
2 votes · 4 comments
2
Votes
4
Comments
Explore recipe: Monitoring your social media channels
Edited Jun 21, 2024
4 votes · 0 comments
4
Votes
0
Comments
Explore recipe: Count of agent interactions with tickets
Edited Feb 19, 2025
1 vote · 10 comments
1
Vote
10
Comments
Explore recipe: Displaying the current date in your dashboard
Edited Jun 21, 2024
3 votes · 3 comments
3
Votes
3
Comments
Explore Recipe: Compare last month's tickets to the 12 month average
Edited Jun 21, 2024
2 votes · 4 comments
2
Votes
4
Comments
Explore recipe: Reporting on full resolution time
Edited Jun 21, 2024
2 votes · 27 comments
2
Votes
27
Comments
Explore recipe: Displaying organizations with no tickets
Edited Jun 21, 2024
4 votes · 16 comments
4
Votes
16
Comments
Explore recipe: List of users with open tickets
Edited Jun 21, 2024
3 votes · 1 comment
3
Votes
1
Comment
Explore recipe: Reporting on customer satisfaction by agent
Edited Jun 21, 2024
2 votes · 12 comments
2
Votes
12
Comments
Explore recipe: Measuring chat satisfaction ratings this week
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments