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Zendesk policies and agreements


Business Resilience

Zendesk’s Global Business Resilience Program’s mission is to ensure Zendesk has the ability to rapidly adapt and resp...

Edited Oct 28, 2021

8 votes  ·  2 comments

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Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

HIPAA and HDS Enabled Accounts (collectively "Healthcare Enabled Accounts"): All capitalized terms used in this docum...

Edited Jan 24, 2025

4 votes  ·  7 comments

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Sub-processor Policy

We have updated this policy. If you are a new Subscriber, then this policy will be effective as of December 8, 2024. ...

Edited Dec 08, 2024

13 votes  ·  16 comments

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Payment policies for strong customer authentication (PSD2, SCA)

If you are a Zendesk customer inside the European Union (EU), or you have a payment card issued from an EU b...

Edited Oct 24, 2021

3 votes  ·  0 comments

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Zendesk In-Product Cookie Policy

This In-Product Cookie Policy (“Policy”) provides information about how and when Zendesk uses Cookies within the Zend...

Edited Feb 12, 2025

7 votes  ·  12 comments

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Embedding Zendesk into an iframe is not allowed

Zendesk does not allow iframing of Zendesk due to the inherent security risks involved in iframing a web application....

Edited Oct 16, 2021

20 votes  ·  16 comments

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Why Zendesk removes features and functionality

A fair question to ask when it comes to feature removal is, "Why can't we just keep the old features or functionaliti...

Edited Oct 16, 2021

13 votes  ·  0 comments

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How Zendesk communicates feature removal

Feature removal is not a process that should go by customers unnoticed. Zendesk understands that we have a duty to ac...

Edited Jan 07, 2025

12 votes  ·  0 comments

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How much notice does Zendesk give for feature removal?

We want to make sure we give everyone ample notice of any feature or functionality removal. We understand, as consume...

Edited Dec 09, 2024

9 votes  ·  0 comments

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Supplemental terms: Zendesk's service-specific terms

We have updated these Supplemental Terms. If You are a new Subscriber, then these Supplemental Terms will be effectiv...

Edited Dec 27, 2024

6 votes  ·  20 comments

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How Zendesk removes support for external technologies (browsers, devices and integrations)?

Just like all software, there are external technologies that can influence the services and features we can offer. Te...

Edited May 09, 2023

5 votes  ·  0 comments

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Zendesk's Commitment to International Standards for Information Security and Privacy (ISO 27001, ISO 27018 and ISO 27701)

What's my plan? It takes a lot of trust to put your data in the Cloud. In return, you want to know that the partners...

Edited Jan 23, 2024

5 votes  ·  0 comments

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Updated FAQ regarding 2016 Security Incident

Relevant to Zendesk customers with accounts activated prior to November 1, 2016 What happened? We recently were alert...

Edited Oct 16, 2021

16 votes  ·  0 comments

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