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How to fix issues in Zendesk messaging
Zendesk messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.
My agent automatically gets assigned more tickets than their capacity allows
Edited Jun 19, 2024
0 votes · 20 comments
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How do I turn off messaging and go back to live chat?
Edited Jul 27, 2024
0 votes · 5 comments
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5
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Can I use a trigger or an automation to identify when the transcript is appended to a ticket?
Edited Dec 10, 2024
0 votes · 3 comments
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3
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Why can't I migrate to messaging?
Edited Dec 26, 2024
1 vote · 0 comments
1
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Why can't I find my live chat settings in messaging?
Edited May 20, 2024
2 votes · 0 comments
2
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0
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Why are some settings missing on the Chat dashboard for live-chat?
Edited Jun 19, 2024
1 vote · 0 comments
1
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0
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Do I need to update to Agent Workspace to use messaging?
Edited May 30, 2024
0 votes · 1 comment
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1
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Why doesn't the pre-chat form populate?
Edited May 10, 2023
0 votes · 1 comment
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1
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Messaging error: Conversation in progress
Edited Nov 29, 2022
0 votes · 0 comments
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Can bots automatically provide an email address to a customer?
Edited Jun 27, 2023
0 votes · 0 comments
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Why are my agents not getting notifications on the Chat dashboard?
Edited Nov 04, 2022
0 votes · 0 comments
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What happens when I turn off departments?
Edited Nov 22, 2024
0 votes · 0 comments
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Can I have different logos for each of my branded widgets?
Edited Nov 11, 2022
1 vote · 0 comments
1
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0
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How do I report on messaging conversations?
Edited Jun 26, 2024
0 votes · 6 comments
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6
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Why can't I turn on my bot in messaging?
Edited Dec 30, 2024
0 votes · 0 comments
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0
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How can I check which agents are online for messaging?
Edited Dec 15, 2023
0 votes · 2 comments
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2
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Take this ticket to join the conversation
Edited Oct 18, 2024
2 votes · 7 comments
2
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7
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Using the web widget on a shared browser in Agent Workspace
Edited Aug 07, 2024
0 votes · 0 comments
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0
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Edited Aug 18, 2023
2 votes · 11 comments
2
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11
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Error: Changes couldn't be published. Fix the errors and try again
Edited May 10, 2023
0 votes · 0 comments
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Can I transfer a chat to another group outside of my current group in Agent Workspace?
Edited Jan 12, 2023
1 vote · 5 comments
1
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5
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Why do I only see one checkmark for outbound messages sent with messaging?
Edited Sep 04, 2023
1 vote · 0 comments
1
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0
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