Tickets
- CCs and followers resources
- Multibrand resources
- Spam prevention resources
- Automatically triaging tickets based on intent and language (Closed EAP)
- Automated triage resources (Closed EAP)
- Routing tickets and messaging conversations based on priority and agent status (EAP)
- Understanding and optimizing ticket forms
- Understanding how creating, deactivating, or deleting ticket fields impacts tickets
- Designing your ticket forms for a better agent and end user experience
- Creating pre-filled ticket forms
- About the Routing page
- Understanding follow-up tickets for side conversations
- Understanding suppression of CCs email notifications
- Rendering URIs in comments as links automatically
- Side conversations resources
- Enabling side conversation child tickets
- Editing brands
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields
- Enabling and disabling side conversations
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields
- CCs and followers resources
- Multibrand resources
- Spam prevention resources
- Automatically triaging tickets based on intent and language (Closed EAP)
- Automated triage resources (Closed EAP)
- Routing tickets and messaging conversations based on priority and agent status (EAP)
- Understanding and optimizing ticket forms
- Understanding how creating, deactivating, or deleting ticket fields impacts tickets
- Designing your ticket forms for a better agent and end user experience
- Creating pre-filled ticket forms
- About the Routing page
- Understanding follow-up tickets for side conversations
- Understanding suppression of CCs email notifications
- Rendering URIs in comments as links automatically
- Side conversations resources
- Enabling side conversation child tickets
- Editing brands
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields
- Enabling and disabling side conversations
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields