User access and security
Articles about authentication issues, user permission questions and security queries in Zendesk Support
- How can I generate a traceroute for troubleshooting?
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR workflows?
- Are incoming ticket attachments scanned for viruses?
- End users receiving "Couldn't authenticate you..." error when signing in
- Why are the images in my tickets broken?
- How can I combat spam submitted via web service?
- Are tickets and ticket data kept permanently on my Zendesk?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Agent group permissions and searching tickets
- Resolving DNS Errors with your Zendesk provisioned SSL
- How can I resend a verification email to set up my Zendesk login?
- Why can't I logout from Support?
- Authentication Required window popping up on tickets
- I am unable to log into my Support account due to IP restrictions
- How do I reset my password when I can't sign in?
- User's name keeps changing on its own
- How do I unsuspend access for a user?
- I created a new trial but did not receive the verification email, what happened?
- Does Zendesk offer self hosting options?
- How do I set a temporary password for a user?
- I can't log into the Zendesk Support Help Center
- How can I stop a spam attack coming from my contact form?
- Users see red warning screens when trying to access Zendesk or ticket attachments
- Where do spam tickets come from?
- How do I remove test data from my trial?
- How can I fix the UTF-8 error when bulk uploading users?
- What does "Detected as spam" mean?
- How can I generate a traceroute for troubleshooting?
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR workflows?
- Are incoming ticket attachments scanned for viruses?
- End users receiving "Couldn't authenticate you..." error when signing in
- Why are the images in my tickets broken?
- How can I combat spam submitted via web service?
- Are tickets and ticket data kept permanently on my Zendesk?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Agent group permissions and searching tickets
- Resolving DNS Errors with your Zendesk provisioned SSL
- How can I resend a verification email to set up my Zendesk login?
- Why can't I logout from Support?
- Authentication Required window popping up on tickets
- I am unable to log into my Support account due to IP restrictions
- How do I reset my password when I can't sign in?
- User's name keeps changing on its own
- How do I unsuspend access for a user?
- I created a new trial but did not receive the verification email, what happened?
- Does Zendesk offer self hosting options?
- How do I set a temporary password for a user?
- I can't log into the Zendesk Support Help Center
- How can I stop a spam attack coming from my contact form?
- Users see red warning screens when trying to access Zendesk or ticket attachments
- Where do spam tickets come from?
- How do I remove test data from my trial?
- How can I fix the UTF-8 error when bulk uploading users?
- What does "Detected as spam" mean?