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  3. Advice and troubleshooting
  4. Business rules
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Business rules

Business rules

Articles about triggers, automations and SLAs in Zendesk Support

  • If my email is not sent will it resend automatically?
  • I don't receive email updates when a customer responds to a ticket
  • The view formatting option "Group by" does not display my custom fields in order
  • What time zone do trigger conditions reference?
  • How do I create a trigger based on a ticket subject?
  • How do I create a First Reply Time SLA for agent created tickets?
  • Can I increase the number of displayed views?
  • I can't reassign a ticket
  • What is the difference between "meet all" and "meet any" conditions?
  • How does Zendesk send email notifications?
  • What is the difference between Created and Updated?
  • How can I send satisfaction surveys when tickets gets solved?
  • When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
  • How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
  • Is it possible to get usage data on macros, triggers, and automations?
  • What does the "Automation could not be updated as" error message mean?
  • Sending holiday notifications using triggers
  • Can I add images to the body of emails sent by triggers or automations?
  • How can I prevent agents from reassigning tickets to other agents?
  • How can I troubleshoot common SLA issues?
  • Automations based on ticket subjects
  • How do I filter my views by ticket subject?
  • How can I add the ticket ID to the ticket subject?
  • Adding the SLA breach countdown to your views
  • Why are my satisfaction surveys not being sent?
  • Can I be notified by email before a task ticket's due date?
  • Why aren't SLA badges appearing?
  • Why do I receive the message "Trigger order wasn't updated"?
  • Can I create an SLA policy with a First reply target for missed calls?
  • How to set the ticket priority based on the support email address [Video]
  • If my email is not sent will it resend automatically?
  • I don't receive email updates when a customer responds to a ticket
  • The view formatting option "Group by" does not display my custom fields in order
  • What time zone do trigger conditions reference?
  • How do I create a trigger based on a ticket subject?
  • How do I create a First Reply Time SLA for agent created tickets?
  • Can I increase the number of displayed views?
  • I can't reassign a ticket
  • What is the difference between "meet all" and "meet any" conditions?
  • How does Zendesk send email notifications?
  • What is the difference between Created and Updated?
  • How can I send satisfaction surveys when tickets gets solved?
  • When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
  • How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
  • Is it possible to get usage data on macros, triggers, and automations?
  • What does the "Automation could not be updated as" error message mean?
  • Sending holiday notifications using triggers
  • Can I add images to the body of emails sent by triggers or automations?
  • How can I prevent agents from reassigning tickets to other agents?
  • How can I troubleshoot common SLA issues?
  • Automations based on ticket subjects
  • How do I filter my views by ticket subject?
  • How can I add the ticket ID to the ticket subject?
  • Adding the SLA breach countdown to your views
  • Why are my satisfaction surveys not being sent?
  • Can I be notified by email before a task ticket's due date?
  • Why aren't SLA badges appearing?
  • Why do I receive the message "Trigger order wasn't updated"?
  • Can I create an SLA policy with a First reply target for missed calls?
  • How to set the ticket priority based on the support email address [Video]
  • Next ›
  • Last »
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