Business rules
Articles about triggers, automations and SLAs in Zendesk Support
- How do I prevent end users from being notified their ticket was received?
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- How do I create a First Reply Time SLA for agent created tickets?
- Can I increase the number of displayed views?
- I can't reassign a ticket
- What is the difference between "meet all" and "meet any" conditions?
- How are Zendesk Support email notifications sent out?
- What is the difference between Created and Updated?
- How can I send satisfaction surveys when tickets gets solved?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I prevent agents from reassigning tickets to other agents?
- How can I troubleshoot common SLA issues?
- Automations based on ticket subjects
- How do I filter my views by ticket subject?
- How can I add the ticket ID to the ticket subject?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Can I be notified by email before a task ticket's due date?
- Why aren't SLA badges appearing?
- Why do I receive the message "Trigger order wasn't updated"?
- Can I create an SLA policy with a First reply target for missed calls?
- How to set the ticket priority based on the support email address [Video]
- How do I notify my customers that their ticket was solved?
- Can I automatically assign a ticket to the first responding agent?
- How do I prevent end users from being notified their ticket was received?
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- How do I create a First Reply Time SLA for agent created tickets?
- Can I increase the number of displayed views?
- I can't reassign a ticket
- What is the difference between "meet all" and "meet any" conditions?
- How are Zendesk Support email notifications sent out?
- What is the difference between Created and Updated?
- How can I send satisfaction surveys when tickets gets solved?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I prevent agents from reassigning tickets to other agents?
- How can I troubleshoot common SLA issues?
- Automations based on ticket subjects
- How do I filter my views by ticket subject?
- How can I add the ticket ID to the ticket subject?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Can I be notified by email before a task ticket's due date?
- Why aren't SLA badges appearing?
- Why do I receive the message "Trigger order wasn't updated"?
- Can I create an SLA policy with a First reply target for missed calls?
- How to set the ticket priority based on the support email address [Video]
- How do I notify my customers that their ticket was solved?
- Can I automatically assign a ticket to the first responding agent?