Business rules
Articles about triggers, automations and SLAs in Zendesk Support
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- The view formatting option "Group by" does not display my custom fields in order
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- How do I create a First Reply Time SLA for agent created tickets?
- Can I increase the number of displayed views?
- I can't reassign a ticket
- What is the difference between "meet all" and "meet any" conditions?
- How does Zendesk send email notifications?
- What is the difference between Created and Updated?
- How can I send satisfaction surveys when tickets gets solved?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- Can I add images to the body of emails sent by triggers or automations?
- How can I prevent agents from reassigning tickets to other agents?
- How can I troubleshoot common SLA issues?
- Automations based on ticket subjects
- How do I filter my views by ticket subject?
- How can I add the ticket ID to the ticket subject?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Can I be notified by email before a task ticket's due date?
- Why aren't SLA badges appearing?
- Why do I receive the message "Trigger order wasn't updated"?
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- The view formatting option "Group by" does not display my custom fields in order
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- How do I create a First Reply Time SLA for agent created tickets?
- Can I increase the number of displayed views?
- I can't reassign a ticket
- What is the difference between "meet all" and "meet any" conditions?
- How does Zendesk send email notifications?
- What is the difference between Created and Updated?
- How can I send satisfaction surveys when tickets gets solved?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- Can I add images to the body of emails sent by triggers or automations?
- How can I prevent agents from reassigning tickets to other agents?
- How can I troubleshoot common SLA issues?
- Automations based on ticket subjects
- How do I filter my views by ticket subject?
- How can I add the ticket ID to the ticket subject?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Can I be notified by email before a task ticket's due date?
- Why aren't SLA badges appearing?
- Why do I receive the message "Trigger order wasn't updated"?