{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
Logo
Community
English (US)
languages
Deutsch Español Français 日本語 한국어 Português do Brasil
Current: English (US)
Sign in
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Social messaging
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Social messaging

Social messaging

  • Can I use my Talk number for WhatsApp?
  • Error: Failed to update your WhatsApp profile
  • Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
  • Can I set business hours for social messaging channels?
  • Does Zendesk support the WhatsApp number migration?
  • Error: Channel couldn't be added
  • Public Twitter mention did not create a ticket in Zendesk
  • Unable to reply on Facebook or Instagram messages
  • Why am I unable to send files in WhatsApp Messaging?
  • Facebook Business Manager for Zendesk
  • How do I troubleshoot issues with my Facebook channel?
  • Error: No new Facebook Pages available for identity
  • How do I remove my Facebook channel?
  • Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
  • Instagram Direct error: "Couldn't add the channel, try again later"
  • Facebook private message didn't create a Zendesk ticket
  • Why tickets from Facebook don't show immediately in Support?
  • Facebook integration stopped creating tickets or posting messages
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • Can I use Instagram Direct as a channel on my trial account?
  • Agents are unable to respond to an Instagram Direct message
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
  • Troubleshooting Facebook connectivity
  • LINE integration stops receiving messages
  • Can I use my Talk number for WhatsApp?
  • Error: Failed to update your WhatsApp profile
  • Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
  • Can I set business hours for social messaging channels?
  • Does Zendesk support the WhatsApp number migration?
  • Error: Channel couldn't be added
  • Public Twitter mention did not create a ticket in Zendesk
  • Unable to reply on Facebook or Instagram messages
  • Why am I unable to send files in WhatsApp Messaging?
  • Facebook Business Manager for Zendesk
  • How do I troubleshoot issues with my Facebook channel?
  • Error: No new Facebook Pages available for identity
  • How do I remove my Facebook channel?
  • Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
  • Instagram Direct error: "Couldn't add the channel, try again later"
  • Facebook private message didn't create a Zendesk ticket
  • Why tickets from Facebook don't show immediately in Support?
  • Facebook integration stopped creating tickets or posting messages
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • Can I use Instagram Direct as a channel on my trial account?
  • Agents are unable to respond to an Instagram Direct message
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
  • Troubleshooting Facebook connectivity
  • LINE integration stops receiving messages
Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | Cookie Policy | System Status
Powered by Zendesk