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How to manage social messaging channels
Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.
Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
Edited Apr 25, 2023
5 votes · 0 comments
5
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0
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Can I include Facebook ads for ticket creation?
Edited Dec 29, 2023
3 votes · 11 comments
3
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11
Comments
Facebook private message didn't create a Zendesk ticket
Edited Aug 02, 2023
8 votes · 2 comments
8
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2
Comments
Error: No new Facebook Pages available for identity
Edited Jul 30, 2024
9 votes · 4 comments
9
Votes
4
Comments
Why tickets from Facebook don't show immediately in Support?
Edited Dec 11, 2024
1 vote · 0 comments
1
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0
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You have exceeded the max number of Facebook Pages allowed with your plan
Edited Jan 07, 2025
0 votes · 0 comments
0
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0
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Can I use Instagram Direct as a channel on my trial account?
Edited Aug 02, 2023
0 votes · 0 comments
0
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0
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Instagram Direct messages don't create tickets in Zendesk
Edited Aug 08, 2023
0 votes · 0 comments
0
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0
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Agents are unable to respond to an Instagram Direct message
Edited Jan 11, 2024
0 votes · 6 comments
0
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6
Comments
I am unable to add multiple Instagram accounts
Edited Jul 25, 2023
0 votes · 0 comments
0
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0
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Can I route tickets based on the WhatsApp number?
Edited Dec 13, 2024
1 vote · 1 comment
1
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1
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Why are some users not correctly identified when they message in through WhatsApp?
Edited Mar 21, 2024
5 votes · 4 comments
5
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4
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Error: Failed to update your WhatsApp profile
Edited Jan 23, 2024
2 votes · 1 comment
2
Votes
1
Comment
Does Zendesk support the WhatsApp number migration?
Edited Aug 08, 2024
2 votes · 1 comment
2
Votes
1
Comment
Why can't I find WhatsApp as a condition option for channels in business rules?
Edited Aug 12, 2024
1 vote · 0 comments
1
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0
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Why does a system update route my social messaging tickets?
Edited Apr 25, 2023
0 votes · 0 comments
0
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0
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WhatsApp tickets cause long loading times
Edited Dec 13, 2024
3 votes · 0 comments
3
Votes
0
Comments
Why am I unable to send files in WhatsApp Messaging?
Edited Nov 02, 2023
0 votes · 0 comments
0
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0
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Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
Edited Dec 07, 2023
1 vote · 0 comments
1
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0
Comments
Public X Corp mention did not create a ticket in Zendesk
Edited Oct 17, 2023
1 vote · 0 comments
1
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0
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How much time do my agents have to reply to incoming WeChat messages?
Edited Jun 26, 2024
0 votes · 2 comments
0
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2
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LINE integration stops receiving messages
Edited Aug 29, 2023
1 vote · 0 comments
1
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0
Comments
Error: Channel couldn't be added
Edited Jul 27, 2023
0 votes · 4 comments
0
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4
Comments
Edited Aug 21, 2024
0 votes · 0 comments
0
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0
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