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Articles about Answer Bot management and utilization, general questions about Answer Bot functionality, and common issues that come up while using the bot.
Why can't I see the full bot conversation at the start of a messaging ticket?
Edited Mar 21, 2024
1 vote · 0 comments
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How can I use bot builder to capture data in a conversation bot?
Edited May 20, 2024
0 votes · 5 comments
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5
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Workflow: How to create a condition in the bot builder to check when no agents are available
Edited Dec 30, 2024
1 vote · 9 comments
1
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9
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Edited Dec 30, 2024
0 votes · 0 comments
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Why are images broken in an article suggested by the bot?
Edited Jun 13, 2023
0 votes · 0 comments
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Which user is assigned to the ticket when it's solved through autoreplies?
Edited May 10, 2023
0 votes · 0 comments
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Can autoreplies suggest community posts?
Edited May 09, 2023
3 votes · 3 comments
3
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3
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What happens when an Answer Bot trial expires?
Edited Jan 19, 2024
2 votes · 0 comments
2
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When should I use the bot builder and Support triggers in messaging?
Edited Jan 28, 2025
0 votes · 1 comment
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1
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How can I change the name of my conversation bot in the messaging widget?
Edited Dec 30, 2024
1 vote · 8 comments
1
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8
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Why aren't all my custom fields appearing as options in the bot builder?
Edited Aug 22, 2024
5 votes · 13 comments
5
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13
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Can I add a numeric field using the bot builder?
Edited Jun 06, 2023
8 votes · 2 comments
8
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2
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