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Global security and user access


Understanding and customizing session time-out settings

What's my plan? Quick Look: Admin Center > Account > Security > Advanced Like most app...

Edited Nov 22, 2024

6 votes  ·  17 comments

6

Votes

17

Comments


Configuring your firewall for use with Zendesk

What's my plan? Zendesk occasionally updates its public-facing IP addresses to ensure continued reliability and stab...

Edited Feb 10, 2025

45 votes  ·  9 comments

45

Votes

9

Comments


Managing malicious attachments

What's my plan? Malware scanning is a security feature that scans all file attachments to tickets and ...

Edited Jan 27, 2025

4 votes  ·  30 comments

4

Votes

30

Comments


Tips to combat spam and protect your business

Protecting your company from spam and abuse is inevitably a task all companies are confronted with. While there is no...

Edited Jun 17, 2024

2 votes  ·  9 comments

2

Votes

9

Comments