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Serving chats in the Zendesk Agent Workspace
What's my plan? This article describes chat features that you can use in the Zendesk Agent Workspace when y...
Edited Aug 30, 2024
7 votes · 65 comments
7
Votes
65
Comments
Sharing chats with other agents in the Zendesk Agent Workspace
What's my plan? When you’re serving chats in the Zendesk Agent Workspace, there are times when you want to collabo...
Edited Jun 21, 2024
3 votes · 12 comments
3
Votes
12
Comments
Working with Chat tags in the Zendesk Agent Workspace
What's my plan? This article describes how Chat tags are supported in the Zendesk Agent Workspace. If enabled by a...
Edited Jun 21, 2024
4 votes · 8 comments
4
Votes
8
Comments
Viewing the HTML and original source for incoming tickets
What's my plan? Email sent to your Zendesk instance has two parts that can be used for creating the ticket: ...
Edited Jun 21, 2024
24 votes · 12 comments
24
Votes
12
Comments
Managing tickets from X (formerly Twitter)
What's my plan? Using Zendesk Support, you can monitor and interact with X (formerly Twitter) accounts and convert ...
Edited Jun 21, 2024
2 votes · 1 comment
2
Votes
1
Comment