Recent searches

No recent searches

Ticket automation and collaboration

CCs and followers resources

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings This is a complete list of doc...

Edited Jun 21, 2024

2 votes  ·  6 comments

2

Votes

6

Comments

Personalizing intelligent triage by creating custom intents (EAP)

What's my plan? Add-on Copilot Custom intents are currently in an early access pr...

Edited Mar 05, 2025

0 votes  ·  4 comments

0

Votes

4

Comments

Configuring side conversation child ticket settings

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Collaboration add-...

Edited Feb 26, 2025

1 vote  ·  8 comments

1

Vote

8

Comments

Turning on quick answers for Agent Workspace

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in thi...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Turning on suggested first replies

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. The suggested...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Turning on ticket summarization

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. The ticket su...

Edited Mar 05, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Turning on similar tickets (EAP)

What's my plan? Add-on Copilot The similar tickets feature is currently in an early...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Migrating to the agent copilot experience

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in t...

Edited Mar 05, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Turning on and configuring auto assist

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. Auto assist, ...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Creating and managing actions for auto assist

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. Actions are a...

Edited Mar 05, 2025

0 votes  ·  13 comments

0

Votes

13

Comments

Analyzing your intelligent triage activity

What's my plan? Add-on Copilot You must have the Copilot add-on to use the dataset described in th...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Creating and managing procedures for auto assist

What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. Procedur...

Edited Mar 05, 2025

2 votes  ·  6 comments

2

Votes

6

Comments

Agent copilot resources

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in t...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

About agent copilot

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in th...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Turning on and configuring Intelligence in the context panel (Legacy)

What's my plan? Add-on Copilot Quick Look: Admin Center > Workspaces > Agent tools > Context ...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Analyzing your agents’ use of generative AI

What's my plan? Add-on Copilot You must have the Copilot add-on to use the dataset described in thi...

Edited Mar 05, 2025

0 votes  ·  1 comment

0

Votes

1

Comment

Turning on enhance writing

What's my plan? Add-on Copilot The enhance writing feature, which is part of agent copilot, automatica...

Edited Mar 05, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

Automatically detecting unique information in tickets (EAP)

What's my plan? Add-on Copilot Entity detection is currently available in an early...

Edited Mar 05, 2025

1 vote  ·  12 comments

1

Vote

12

Comments

Automatically detecting sensitive information for redaction

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) The redaction suggestions feature autom...

Edited Feb 20, 2025

0 votes  ·  7 comments

0

Votes

7

Comments

Using intelligent triage to identify and act on ticket escalations

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in th...

Edited Mar 05, 2025

0 votes  ·  1 comment

0

Votes

1

Comment

Viewing and managing intelligent triage predictions

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in t...

Edited Mar 05, 2025

0 votes  ·  5 comments

0

Votes

5

Comments

Routing automatically triaged tickets using standalone skills-based routing

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in t...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Making sense of unexpected intelligent triage predictions

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in th...

Edited Mar 05, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Intelligent triage resources

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in this ...

Edited Mar 05, 2025

0 votes  ·  15 comments

0

Votes

15

Comments

Configuring settings and permissions for CCs and followers

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings Note...

Edited Jun 21, 2024

17 votes  ·  26 comments

17

Votes

26

Comments

Creating business rules for CCs and followers

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings Not...

Edited Aug 30, 2024

0 votes  ·  23 comments

0

Votes

23

Comments

Customizing default email notifications for CCs and followers

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings You ...

Edited Jan 13, 2025

4 votes  ·  37 comments

4

Votes

37

Comments

Manually updating business rules for CCs and followers

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings When you migrate to CCs and fo...

Edited Jun 21, 2024

0 votes  ·  5 comments

0

Votes

5

Comments

Migrating to the updated CCs and followers experience

What's my plan? Important: This article is for accounts created before May 2019 ...

Edited Jan 13, 2025

4 votes  ·  14 comments

4

Votes

14

Comments

Turning off CCs and followers

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Settings In so...

Edited Jun 21, 2024

1 vote  ·  8 comments

1

Vote

8

Comments