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Users, groups, and organizations
Articles that answer questions about users, groups, and organizations. Users include content about agents and end users, and roles such as light agent or custom roles. Content about ticket permission issues, organization subscription, IDs and others.
How do I bulk delete organizations and users in Zendesk Support?
Edited Feb 06, 2025
5 votes · 19 comments
5
Votes
19
Comments
How can I upgrade an end user to an agent?
Edited Jan 17, 2024
3 votes · 3 comments
3
Votes
3
Comments
How do I export a list of users?
Edited Mar 28, 2023
19 votes · 14 comments
19
Votes
14
Comments
Date format incorrect on CSV user upload
Edited Nov 03, 2023
3 votes · 0 comments
3
Votes
0
Comments
How can I see a list of all the agents on my account?
Edited Jul 27, 2023
13 votes · 12 comments
13
Votes
12
Comments
How can I view a list of my suspended end users without exporting?
Edited Oct 16, 2024
4 votes · 9 comments
4
Votes
9
Comments
How can I add a secondary email address to a user account?
Edited Dec 27, 2024
5 votes · 11 comments
5
Votes
11
Comments
Can I disable the welcome email notification for new end users?
Edited Dec 04, 2023
20 votes · 39 comments
20
Votes
39
Comments
Why are my customers not mapped to their organization when they contact us?
Edited Jul 27, 2023
6 votes · 11 comments
6
Votes
11
Comments
Can I change my own user role in Zendesk Support?
Edited Jan 22, 2024
6 votes · 5 comments
6
Votes
5
Comments
Can user accounts share an email address?
Edited Jan 25, 2024
7 votes · 11 comments
7
Votes
11
Comments
How can I prevent agents in one group from seeing another group's tickets?
Edited Jan 16, 2025
6 votes · 10 comments
6
Votes
10
Comments
How can I locate an agent ID in Support?
Edited Feb 03, 2025
2 votes · 0 comments
2
Votes
0
Comments
How does Zendesk capture the location of the end user?
Edited Jul 27, 2023
7 votes · 17 comments
7
Votes
17
Comments
How to remove external IDs from a user
Edited Aug 21, 2024
8 votes · 6 comments
8
Votes
6
Comments
How can a user be created in Zendesk?
Edited Oct 17, 2023
2 votes · 4 comments
2
Votes
4
Comments
Why does it show "Agent" next to one of my brands?
Edited Jul 16, 2024
2 votes · 0 comments
2
Votes
0
Comments
Why doesn't the username from the pre-chat form show as the requester on the ticket?
Edited Feb 27, 2023
0 votes · 0 comments
0
Votes
0
Comments
How can I fix the UTF-8 error when bulk uploading users?
Edited Apr 02, 2024
8 votes · 0 comments
8
Votes
0
Comments
Workflow: Hide ticket forms based on a user's organization
Edited Sep 27, 2024
24 votes · 76 comments
24
Votes
76
Comments