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Migrating to the Zendesk Workforce management (WFM) add-on
Exporting WFM team member data
Accessing Zendesk WFM
Managing Zendesk WFM account settings
Accessing and viewing the WFM User management page
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About the WFM Schedule page
Generating and publishing your WFM schedule
Editing your WFM schedule for multiple agents
Editing your WFM schedule for an agent
WFM forecast overview
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Zendesk WFM reports overview
About the Agent activity page
About the Agent status page
About the Agent attendance page
About workforce management dashboards