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Using Zendesk QA for coaching
Using pinned notes to coach agents
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Look: ...
Edited Feb 12, 2025
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What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Zendesk QA quizzes ...
Edited Feb 12, 2025
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Understanding coaching sessions
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Look: ...
Edited Feb 12, 2025
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